Donald Taylor

Experience

• 

  Southwestern Bell

  Sept 1980 - Sept 1983

  Centralize Repair Agent

  Included logging into the split for residential repair of the LEC Local Exchange Company customers for repair of LAN lines, Private Line, Voice, Hoot N Holler Circuits, TTY customers & defective equipment exchange.

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  AT&T

  Sept 1983 - Dec 2001

  Job duties included logging into split to received maintenance tickets in serial, telephone and administrative formats. Required verbal ability to communicate effectively and type detail accurate names, phone numbers and access information of trouble tickets being prepared and route to maintenance operations tech, LEC or duty supervisor on CHRONIC or ACCUNET trouble. Input Data Circuits and Private Line Service orders for new service. Received Tier III engineer callout calls from field engineers and MAAT techs out of hours requesting Tier III support from across the nation from various business customers and AT&T employees by generating the trouble ticket in TSCSS and routing the ticket to INADS if testable or the FSAC if a dispatch is needed. Out of hours I would call the on call duty supervisor for the designated area of trouble and refer the info to the duty supervisor for the on call duty supervisor to dispatch a tech to the customer premise. If the tech needed parts my duty also included calling the MSL supervisor and arrange for delivery of the parts through the system MSL. Follow-up with appropriate action to resolve issues. In addition, BIR duties,now negotiate and input orders for internal and external customers through AT&T complex systems to meet customer needs. Perform general clerical duties and maintain customer satisfaction. Show less

  • Customer Service Specialist - Network Division

    May 1999 - Dec 2001

  • Calling Card Service Order Administrator

    Sept 1997 - May 1999

  • Data Representative

    Sept 1983 - Sept 1997
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  AT&T

  Sept 2002 - Jul 2005

  Senior Records Clerk - Public Relations

  Delivered distinctive administrative support to PR department, including extensive calendar management, travel itinerary development, expense reporting, payroll and vendor payment administration, office supply management, clips distribution and conference bridge arrangement. Ensured accuracy and timely distribution of PR Newswire by effectively coordinating process from start to finish.• Proactively developed strong relationships with ABS team members through social and team building event participation in order to promote successful work collaborations.• Effectively managed Public Policy funding requests from external groups across a 19-state area, consistently delivering exceptional customer service. Show less

• 

  Verizon

  Aug 2005 - Sept 2010

  Leveraged extensive administrative and technical experience to sort and extract lockbox payments via OPEX 30 & IEM high speed extraction and sorting equipment, and process payments via high speed power encoding transport. Ensured smooth operating processes by performing minor maintenance of sorter equipment. Generated productivity reports on computer terminals. Batched input documents and assigned job names and numbers. • Entrusted by management to independently research and edit customer information for billing processing.• Served as key contact for vendors and employees regarding equipment performance and service needs. Show less Utilized exceptional quality assurance techniques to perform accurate daily inventory count of wireless phones, accessories, FiOs Set Top Boxes and equipment delivered daily by logistics warehouse driver, including processing security incident reports on inventory discrepancies for corporate security investigation. Ensured that RSC batch deposits funds were logged properly on Bank of America manual deposit control POS-RCE log sheet and Garda Armor Services bank book prior to conversion to electronic deposit log. Balanced banking and submitted security incident reports for discrepancies related to overages/shortages of deposited funds. Executed daily deliveries of inventory to sales floor and processed defective merchandise for shipment back to logistic warehouse. Successfully managed vendor billing and supply orders, as well as general clerical duties such as answering phones, opening and distributing mail, data entry and filing. • Contributed to Garland location achieving #1 Store in the Region in 2010.• Attained lowest percentage % of security incident reports for inventory discrepancies in 2010. Show less

  • Equipment Specialist

    Apr 2010 - Sept 2010

  • Reports & Records Clerk

    Aug 2005 - Apr 2010
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  Serco

  Dec 2011 - Aug 2012

  Data Collection Clerk / Data Entry (Part Time 4p - 10p M-F)

  Performs repetitive, time-sensitive entry of data collected from Visa applications and petitions into Department of Homeland Security USCIS computer systems database. Following written work procedures and refers problems and questions to supervisor. The functions of a Data Collection Clerk are performed under close supervision in a timely manner and with acceptable quality.Removes contents from envelopes/packages Identifies and processes system rejects Assembles documents in proper order Reviews source documents Keys data into pre-formatted fields Proofreads, identifies and corrects errors to ensure accuracy Scans documents and adjusts color, brightness and size Scans barcode on file jackets Prints a deposit log and reconciles to receipted checks Ensures fee security guidelines and processes are followed Knowledgeable of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance. Show less

• 

  Sodexo

  Apr 2012 - Jul 2012

  Driver 6a - 130p M - F
• 

  First Data Corporation

  Jul 2012 - Sept 2013

  Mail Processing Operator - 3rd Shift M - F

  Leveraged extensive administrative and technical experience to sort and extract lockbox payments via OPEX 30 & IEM high speed extraction and sorting equipment, and process payments via high speed power encoding transport. Ensured smooth operating processes by performing minor maintenance of sorter equipment. Generated productivity reports on computer terminals. Batched input documents and assigned job names and numbers. • Entrusted by management to independently research and edit customer information for billing processing. • Served as key contact for vendors and employees regarding equipment performance and service needs. Show less

• 

  Enterprise Mobility

  Jul 2013 - Mar 2014

  Driver - Part Time

  Driver

• 

  United States Postal Service

  Sept 2013 - Oct 2013

  City Carrier Assistant / Postman

  Postman / City Carrier Assistant

• 

  General Motors

  Nov 2013 - now

  Assembly Line Worker 2nd Shift

  Paint Department Hem Seal, Skieve Sealer from Hood, Doors, Liftgate, Front of Dash, Visually inspect cowl inner and the A pillar post for sealer. Visually inspect the seams on wheel well opposite. 2nd Shift