Mario Leite

Experience

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  Easycomp Internacional

  May 2010 - Mar 2012

  Computer technician

  Computer maintenance (replacement parts, repair and formatting of computers, installation programs) and networks (assembly of local networks, wireless networks, exchange of connectors, cabling, switches and routers configuration / modem).

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  Terremark by Verizon

  Nov 2011 - Feb 2013

  Admin-Ntwk Ops

  Confection Cross-Connect servers and switch, reboot servers, called closure, cable test UTP, Coaxial and Fiber Optics, backup tape exchange.

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  Verizon Enterprise Solutions

  Nov 2011 - Dec 2016

  Coord-Ntwk Ops

  Monitor queue calls, provide customer feedback on the processing of the request. Perform logical inventory and reboots on servers, storage and perform wiring identification in racks. Perform handling of backup media in robots, check settings of switches and routers in level 1. Following visitors and customers and perform the custody and control of the keys of the rooms, racks and cages. Make the register and control system equipment. Perform Disaster Recovery on servers, routers and switches. Sign the forms of Technical Visit and input / output system equipment. Register and paste labels on all equipment before entering them in the Datacenter and update the status always when moving them from place. Ensure that cables and devices are properly installed. Install, test, modify, organize, make passage, termination and cabling certification UTP, Fiber Optic and Coaxial infrastructure in horizontal, vertical and termination between racks in patch panels. Physically install servers, routers and switches in racks. Conduct incident resolution with the telecom operators and customers from various segments of business. Show less

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  Amazon Web Services

  Jan 2017 - Nov 2019

  Problem SolvingMaintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include: Escalation point and technical troubleshooter for all Systems and Network hardware problems and Deep diving into Linux server issuesTechnicalTroubleshoot technical issues on various platforms ranging from Systems through Networking to Power/MechanicalRemediation of physical layer outages, both Systems & NetworkRemediation or recovery of physical power issues on racksParticipate in Data Center power & cooling eventsInstall & configure racks of hosts in line with internal SLAsTriage & resolve trouble tickets for all devices in the regionData Center point of contact for all High Severity issuesPhysical replacement of server and network device partsEnsure correct rotation of parts & sparesHelp define metrics to increase customer uptimeEnforcing Amazons Security Best PracticesInteract with third party vendors & contractorsContribute ideas to improve operational efficiencyProject ManagementParticipate in and deliver on a number of high impact small to mid-scale projectsParticipate in team meetings for metric analysis and project status updatesHelp build the world’s largest Cloud infrastructureMentoringShare knowledge and help educate less technical staff on the best practices related to all service owner issues Show less Maintaining a high level of system reliability and being escalation point and technical troubleshooter for all systemsResolve and recovery physical and power issues on racks and network devicesInstalling and configuring racks of hosts in line with internal SLAsData Center point of contact for all High Severity issuesParticipate in and deliver on a number of high impacts small to mid-scale projectsHelping build the world’s largest Cloud infrastructureResolving network issues regarding copper and Optical Fiber Cabling, Switches, Routers Troubleshoot and resolve physical and network issues in large-scale data centersServer hardware troubleshooting, Linux administration and working in TCP/IP, Ethernet, L2/L3 technologiesUsing a tracking ticket system and interaction with service owners in order to resolve complex issuesWorking with change management processes to deploy new technologies and/or provide scalability Show less

  • Data Center Technician II

    Dec 2018 - Nov 2019

  • Data Center Technician I

    Jan 2017 - Nov 2018
• 

  Google

  Dec 2019 - now

  SPECIFIC RESPONSIBILITIES:- Lead and direct a team of installation technicians in the racking, stacking, and installation of networking equipment.- Perform commissioning and testing of routers, optical transport equipment, and other network devices in new and existing network nodes across Google's global network to ensure compliance with all technical specifications.- Develop and implement technical plans for network deployments, providing technical leadership and guidance to team members throughout the deployment process.- Collaborate closely with Project Management, Network Engineering, and other Engineering team members to identify and mitigate potential problems in network installations, including facility power, cooling, security, rack layout, and cable management.- Develop and maintain accurate and up-to-date network documentation to support the efficient and effective operation of the network. Show less

  • Network Implementation Engineer III

    Dec 2024 - now

  • Data Center Technician IV

    Apr 2024 - Dec 2024

  • Data Center Technician III

    Apr 2021 - Apr 2024

  • Data Center Technician II

    Dec 2019 - Apr 2021