Cornelia Reeves

Customer Service Agent

390 followers

Trelawny, Jamaica

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Timeline
About me
Hospitality & Tourism Specialist/Experienced Customer Service Professional/Sales Exec
Education
- University of West Indies/University of Technology
  2002 - 2004
  Hospitality & Tourism -Hotel & Resort Management
- Montego Bay Community College
  2000 - 2002
  Hospitality & Tourism Management
Experience
- Air Jamaica
  Sept 2004 - Aug 2006
  Customer Service Agent
- Inter Caribbean Airlines (formerly Air Turks & Caicos)
  Aug 2006 - Sept 2007
  Senior Customer Service Supervisor
- Iberostar Group
  Jan 2008 - Sept 2008
  Front Desk Receptionist
- Hilton Rose Hall Resort
  Oct 2010 - Feb 2012
  Reservations Agent/ Groups Coordinator
- Royalton White Sands - Sunwing Travel Group
  Nov 2013 - Jul 2015
  Front Desk Supervisor
- CNT CARIBBEAN NEXUS TOURS - Sunwing Travel Group
  Jul 2015 - Jul 2020
  - Administrative Supervisor
    Apr 2018 - Jul 2020
  - Administrative Agent
    Oct 2015 - Apr 2018
  - Front Desk Agent
    Jul 2015 - Oct 2015
- RIU Hotels & Resorts
  Mar 2022 - Apr 2023
  Sales Executive
Licenses & Certifications
- De-Escalating Conversations for Customer Service
  LinkedIn
  Nov 2021
  View certificate
- EF SET English Certificate 82/100 (C2 Proficient)
  EF SET
  May 2025
  View certificate
- Hospitality Management Studies - Hotel Operations - Revised
  Alison
  May 2020
  View certificate
- Social Media Strategy for Small Businesses
  Alison
  Jul 2020
  View certificate
- Coaching and Developing Employees
  LinkedIn
  Sept 2021
  View certificate
- What Great Leaders Do
  Alison
  May 2020
  View certificate
- Diploma in Customer Service Supervision Level III
  Heart Trust National Training Agency
  Mar 2022
Honors & Awards
- Awarded to Cornelia Reeves
  Introduction to Digital Marketing ICreate Limited June 1, 2020