Nanda Kumar, CSPO®

Experience

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  Infosys

  Nov 2015 - Mar 2018

  Associate Business Analyst

  - Conducted RPA Assessments and automated processes in Infosys F&A (Payroll & Compensation) Dept. and were successful in arriving at 8 FTE benefits, Crafted and presented Business proposals, collaterals and responding to RFPs / RFIs from prospective clients outsourced to Infosys BPM such as Unilever, RBS accounts and Microsoft.- Designed and implemented an Operation Excellence Management System (Saas application) for Customer Support team, which is a ticketing tool and helped the SMT to have visibility of all pending issues, to keep track of open issues and to monitor SLA of each tickets.- Handled client support in Finance & accounting related Infosys developed applications like IMAP, ICDM & IGLS, and also Configured and maintained i-Dashboards data visualization tool for monitoring KPIs and CPIs Metrics for the said applications.- Developed change requests, resolved bugs / issues during testing for BSAR F & A application using ASP .NET C# JavaScript and Good knowledge in MS SQL.- Tools Used: 1. Wire-frame and Workflow : Microsoft Visio 2. Presentation & Documentation - Microsoft office 3. Database - Oracle DB, MS SQL 4. UAT - IBM RQM, RTC, RTM Show less

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  Titan Company Limited

  Apr 2018 - Feb 2022

  Lead Business Analyst

  - Managed end to end automation projects implementation, and created POCs based on IBM BPM tool catering to a wide range of business cases across different business divisions at Titan Company Ltd.- Designed and led the implementation of Product pricing application across 20+ Brands in Watches, Eyecare and Accessories division at Titan, by aligning with pre-approved parameters and SAP integration.- Formulated Eyecare product lifecycle tracking process which reduced Time-to-market by increasing process efficiency by 30% and enabled data driven decision making.- Revamped older version of IT Procurement software to provide new and improved UI, Auto PO creation by SAP integration, features and validations, which eliminated redundant steps and reducing request creation time by 25%.- Part of the team which facilitated Paperless office transformation and won ‘The Transformers' awards for providing Content Management solutions to Travel and Expense Management process in Titan enabling mobility to 7000+ users on the go.- Designed, Brainstormed and led the implementation of Generic Request Approval Process, which helped eliminate 100% of the SDLC for a generic business case to just a simple configuration.- Implemented various others solutions such as Credit Limit Management, Loans and Advances for franchisees, Campaign Request Management process etc.,- Tools used: 1. Wire-frames - Wireframe pro, Canva, Venngage 2. Presentation & Documentation - Microsoft office 3. Database - DB2, MS SQL 4. Workflow creation - IBM BPM BAW20, v8.5 & v8.6, ECM, Microsoft Visio 5. UAT - IBM RQM, RTC, RTM 6. Team Collaboration - Mural, Miro Show less

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  EdgeVerve

  Feb 2022 - now

  Senior analyst - Product Management

  • Owned product vision and roadmap for AssistEdge Discover, a task mining and process discovery tool. Shipped 12+ major features across 8+ releases, leading to a user adoption increase of at least 50%.• Led product demos, securing top analyst ratings in industry reports like Everest PEAK Matrix (2022 & 2023), IDC, Nelson Hall, Gartner MQ, and Forrester Wave.• Defined product strategy for auto-task discovery MVP and conformance analysis feature enhancements through user research (interviews & surveys) and market trend analysis. Created user journey maps and launched successful features.• Pioneered Gen AI based feature implementations reducing time taken by user to analyze the business process data by 70%. • Managed the release strategy for AssistEdge Discover, including backlog prioritization, marketing collateral creation, and ensuring adherence to R3 processes for releases.• Championed data security and privacy for AssistEdge Discover by strengthening data retention & purging policies. Show less