Deborah M.

Experience

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  Sport Chek

  Jun 2017 - Sept 2020

  Sales Associate

  1. Greeted customers warmly and assist them in finding the products they need, creating a positive shopping experience.2. Provided personalized recommendations based on customer needs, preferences, and activities (e.g., sports gear, clothing, and accessories).3. Took initiative to suggest add-on items or complementary products based on customer needs.4. Assisted with inventory counts, stock organization, and ensuring that the back stock is properly maintained.5. Ensured that the store is clean, tidy, and well-maintained at all times, including the sales floor, fitting rooms, and customer service areas. Show less

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  S.B.E

  Jan 2019 - Jan 2020

  Project Manager Assistant

  1. Assisted with the development and execution of event timelines, ensuring deadlines are met.2. Coordinated logistics, such as venues, transportation, catering, equipment, and guest accommodations.3. Communicated with clients to ensure event requirements and expectations are clear and met.4. Provided logistical support during the event, helping with setup, managing the event flow, coordinating with staff, and troubleshooting any issues that arise.5. Assisted in gathering feedback from clients, attendees, and vendors to assess the event’s success Show less

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  York University

  Mar 2020 - Oct 2021

  Research

  1. Collaborated with senior researchers to establish specific goals related to relationship dynamics, such as communication patterns, attachment styles, or conflict resolution.2. Analyzed transcripts or notes from interviews and focus groups to identify themes and narratives3. Applied coding techniques to uncover trends in relational behaviors or attitudes.4. Handled sensitive relationship data with discretion and adhere to institutional review board (IRB) guidelines5. Contributed to theoretical frameworks shaping the field of relationship psychology with a focus on ENM relationships and VR technology.6. Worked with international multidisciplinary teams, including psychologists, sociologists, and data analysts. Show less

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  FealTalk

  Sept 2020 - Nov 2021

  Mental Health Supporter (Fealer)

  1. Provided a safe, non-judgmental space for callers to express their feelings and concerns.2. Assessed for crisis situations, including risk of self-harm or harm to others, and respond accordingly.3. De-escalated high-stress situations with calm and effective communication techniques.4. Maintained accurate, confidential records of all interactions in accordance with organizational policies.5. Documented key information such as the nature of the call, actions taken, and any follow-up recommendations. Show less

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  Globalfaces Direct

  Sept 2020 - now

  1. Followed up on behalf of various charities (eg. UNICEF, Plan International Canada, etc.) from an initial face-to face canvasser engagements. Engaged in value-based selling and furthered the charity relationship with potential donors by securing them as monthly donors.2. Independently measured individual performance through weekly KPIs (SPH, Average monthly donation value, Conversion rate).3. Implemented creative sales strategies through tailoring conversations to each individual, active listening and customizing responses through negotiation tactics while remaining professional.4. Promoted to Team Lead in the Donor Experience department in less than 5 months. Show less 1. Efficiently handled a high volume of inbound and outbound donor communications, ensuring a professional and empathetic approach to each interaction.2. Utilized advanced objection-handling techniques to address donor hesitations and concerns.3. Maintained comprehensive knowledge of partnered charities, including their missions, programs, and impact areas.4. Identified and escalated complex concerns or challenges, collaborating with relevant teams to ensure timely and effective resolution. Show less

  • Manager, Donor Experience

    Apr 2023 - now

  • Senior Team Lead

    May 2022 - Apr 2023

  • Team Lead

    Nov 2021 - May 2022

  • Outbound Donor Acquisition Specialist

    Jul 2021 - Nov 2021

  • Junior IT Support Analyst

    Mar 2021 - Sept 2021

  • Quality Assurance Analyst Trainee

    Mar 2021 - Jul 2021

  • Donor Experience Representative

    Sept 2020 - Jul 2021