Nicole Taylor

Experience

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  Best Buy

  Mar 2004 - Mar 2006

  Customer Services Senior

  Took part in the Geek Squad roll out (training, organizing) • Computer sales, training, daily deposits, daily safe management, management of money throughout the store daily, daily data entry including payroll, daily deposits • Sales (Computer, Digital Cameras, Mobile, Home Theater) • Managed results of employees on their results and follow ups • customer orders management and follow-ups

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  New England Professional Management

  Apr 2006 - Sept 2006

  Office Assistant and Personal Assistant

  Buyer walkthroughs and follow ups for condominium construction • Answered phones, filing/organizing documents, and data entry • Troubleshoot computer issues, trained employees to use new programs, organized and set up of all computers

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  Martin & Martin Civil Engineers

  Sept 2006 - Feb 2007

  Administrative Assistant

  Answered phones, prepared, typing, organized proposals, and organized memorandums • Prepared and organized files including client files, bills, and projects • Using excel, word, advantage to prepare and organize office functionsActive assistant in the development of the Shark Tank water slide at the Golden Nugget

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  AMSPLUS, INC

  Mar 2007 - Jul 2008

  PROVIDER ENROLLMENT COORDINATOR

  · Updated and Enrollment of Credentialing Database detailing the progress of all outstanding and finalized issues as well as updated all group and individual provider numbers and any other supporting numbers and documents.· Take all credentialing phone calls from clients and assist with other client calls.· Provided Management with regular updates on pending Group or Individual applications.· Directed/Supervised the daily work of the Credentialing Assistant· Assisted IT with basic computer troubleshooting and set up for multiple offices Show less

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  Granite Telecommunications

  Jul 2008 - Sept 2010

  PROVISIONING ANALYST II

  · Troubleshooting errors with Verizon· Placed orders and made sure they are completed in a timely manner· Assisted training with Ken Fine on new hires and existing employees· Project manager for both USPS project and LD migration project

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  DUNKIN’ BRANDS, INC

  Oct 2010 - Jan 2012

  GUEST RELATIONS ASSOCIATE

  · Management of lost/stolen gift card requests· Assist in call center calls regarding Gift card issues, DD.com issues, and General Reception· Assist in calls for the Perks rewards issues and IWR and Military emails

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  LHASA OMS, INC.

  Jan 2012 - May 2013

  CUSTOMER SERVICE ASSOCIATE

  · Complete customer management for major accounts internationally, assisting with all alternative medicine supplies needs.· Editing/managing the old website and new upcoming website. Manually placing all web-orders, exceptionally managing company information and order request email address for all customer service needs · Creating and sending samples of acupuncture needles all over the world· Quality control testing of product· Implemented gift certificate program and full program management responsibilities Show less

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  MERCER, INC

  May 2013 - Feb 2014

  CUSTOMER SERVICE ASSOCIATE

  · Answered calls in a high volume call center, including questions regarding state regulations for leaves of absence· Assisted in stock change over for company's client· Assisted clients with website procedures· Assisted employees of clients including, but not limited to, operational procedures for enrollment, eligibility, benefits, and claims issues/problems

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  NSK & Associates, Inc.

  Feb 2014 - May 2016

  Office Manager and Customer Service Representative

  · Program and Product Sales· Provide preventative maintenance support on helpdesk including checking backups and monitoring ticket queues. · Monitoring, troubleshooting and escalating client hardware and software alerts. · Work closely with account managers in IT departments for purchasing products, scheduling resources and assisting with client needs. · Communicate with a variety of vendors for purchasing hardware and software. · Manage a variety of ticket management systems, purchasing and quoting tools· Scheduling process for field technicians and coordination of on-call rotation· Interact with clients via telephone and email to coordinate scheduling and purchasing needs. · Track client warranties and licensing needs, generate quotes for equipment warranties when needed. · Update account manager of significant client issues or upcoming needs on a timely basis. · Act as a positive representative of the company, both internally and externally, by providing a clear and smooth communication channel and coordination between all IT departments and clients. · Answer main line, and helpdesk phone lines when no one is available. · Hardware and monthly billing, including account management/collections Show less

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  Hellman Holistic Health

  Jan 2017 - Oct 2018

  Office Manager
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  UXARI powered by Vitex Systems

  Nov 2018 - Jul 2022

  Production Scheduler
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  Bath Fitter

  Jul 2022 - Jun 2023

  Administrative Assistant/Scheduling Coordinator
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  Chris-Tel Construction

  Jun 2023 - Jun 2024

  Executive Assistant/Preconstruction Coordinator