Joseph Baptista

Experience

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  Hewlett-Packard

  May 1998 - Apr 1999

  CO-OP for StorageWorks

  ⦁ Quality assurance testing and maintenance of tape storage systems at DEC / Compaq.

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  Sun Microsystems

  Sept 2001 - May 2003

  Tech Support Engineer

  ⦁ UNIX generalist responsible for providing system support that included hardware, storage, software, and networking to customers and field personnel onsite or via telephone.⦁ Provided a high level of customer satisfaction through the effective delivery of technical support and service programs.⦁ Performed low level system analysis and debugging to determine root cause of system crashes.⦁ Hands on experience troubleshooting and resolving integration, mechanical, and manufacturing issues. Show less

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  General Dynamics Mission Systems

  May 2003 - now

  ⦁ Strategic Partnership: Developed and sustained standardized engineering tools in collaboration with IT, resulting in a total cost avoidance of $5.21M from 2022 to 2024.⦁ Technology Roadmaps: Led the development of long-range strategic technology roadmaps, aligning with organizational goals to drive operational efficiency and innovation.⦁ Technology Assessment: Analyzed new technologies and standards to assess impacts on engineering methodologies, facilitating informed decision-making and strategic planning.⦁ Project Management: Directed project planning and tracked timelines, milestones, and objectives for technology roadmaps, ensuring transparency and accountability through regular updates to leadership.⦁ Technical Leadership: Influenced technical direction, driving change, and promoting adoption of future-ready technologies.⦁ Cross-Business Unit Initiatives: Led initiatives to promote software commonality, aligning stakeholders and driving strategic initiatives to achieve GD Business Unit goals.⦁ Vendor Negotiations: Secured multi-year agreements with key software vendors, enhancing support, expanding training, stabilizing pricing, and achieving significant cost savings for GD. Show less ⦁ Project Management: Managed technical manual projects for U.S. Army, Navy, and Air Force programs across GDMS.⦁ Process Improvement: Developed solutions to improve processes and ensured adherence to procedures.⦁ Documentation Quality: Directed the development and delivery of high-quality documentation products and services.⦁ Team Leadership: Led, mentored, hired, and trained a diverse team of technical writers and publishing specialists, fostering a culture of continuous improvement.⦁ Innovation: Led the implementation of next-generation people, processes, tools, and technologies. Show less ⦁ Program Execution: Planned, controlled, and executed GDMS Air Force contracts, ensuring alignment with cost, schedule, quality, and technical performance requirements.⦁ Point of Contact: Acted as the single point of contact for the Government, managing all contract tasks in the absence of the Program Manager.⦁ Organizational Leadership: Directed contractor support activities, ensuring efficient and effective project completion.⦁ Complex Designs: Managed the development, implementation, and evaluation of complex designs, leading trade studies and participating in Integrated Product Teams (IPTs).⦁ Product Testing: Oversaw product construction and testing, ensuring project completion. Show less ⦁ Oversaw and Managed a team of six Computer Engineers responsible for Product Integration & Test.⦁ Planned and executed significant project tasks or small projects.⦁ Led small continuous process improvement efforts.⦁ Supported the implementation of a Virtualized deployable communication system that included network management, network storage, information assurance, and network core services.⦁ Provided technical systems engineering support for new applications and customer proposals focused on military and mission critical applications.⦁ Wrote, edited, and reviewed product specifications and assisted others in the preparation of specifications.⦁ Performed system requirements analysis, system architecture, support for implementation, and system test.⦁ Developed engineering test methods and software used to qualify products on the Common Hardware Systems-4 (CHS-4) program.⦁ Communicated daily with Program Office, Manufacturing, Warranty Department and other areas of Engineering in C4 Systems to address technical questions and resolve issues.⦁ Frequent contact with external customers and vendors. Show less ⦁ Oversaw and Managed a team of six Computer Engineers responsible for Product Integration & Test.⦁ Provided clear direction, cross-trained and mentored less experienced engineers.⦁ Participated in Obsolescence management, performing market research, trade studies, and tech refresh.⦁ Performed systems integration and test, validation of systems and interfaces.⦁ Developed acceptance test procedures to be used for hardware system validation and system sell-off on the Common Hardware Software-3 (CHS-3) program.⦁ Performed detailed design, development and implementation of cost-effective methods of testing and troubleshooting hardware, software and systems.⦁ Experienced with computer hardware benchmarking software. Show less ⦁ Worked on the development of ruggedized workstations, servers, and associated peripherals, which utilize SUN SPARC Engines and Solaris operating systems.⦁ Developed acceptance test plans and worked with Environmental Lab personnel to qualify products.⦁ Wrote UNIX Shell Scripts to test and validate hardware functionality and performance.⦁ Evaluated new COTS products with current platforms, provided technical assistance where needed and supported new product development.⦁ Direct contact to customer community to resolve technical issues for fielded equipment.⦁ Understanding and working knowledge of hardware standards and communication protocols.⦁ Proficient in hardware/software troubleshooting, installation and maintenance. Show less

  • Engineering Strategic Tools Manager

    Sept 2020 - now

  • Technical Documentation Services Manager

    May 2016 - Sept 2020

  • Engineering Project Manager

    Sept 2013 - May 2016

  • Systems Engineer Staff / Technical Lead

    May 2008 - Sept 2013

  • Systems Engineer Senior / Technical Lead

    May 2006 - Apr 2008

  • Systems Engineer I, II

    May 2003 - Apr 2006