Talk to sales Try for Free
Leonardo Pititto

Leonardo Pititto

Telemarketing

Followers of Leonardo Pititto475 followers
location of Leonardo PitittoArgentina

Connect with Leonardo Pititto to Send Message

Connect

Connect with Leonardo Pititto to Send Message

Connect

  • Timeline

  • About me

    Salesforce Business Analyst

  • Education

    • UADE Business School

      2022 - 2023
      Master of Business Administration - MBA Business Administration and Management, General

    • Universidad Argentina 'John F. Kennedy'​

      2012 - 2018
      Licenciado en RRHH Gestión y servicios de recursos humanos

      Tesis de grado - Retención del Capital Humano

  • Experience

    • BNP Paribas Cardif Services AEIE

      Aug 2010 - Jul 2011
      Telemarketing

    • VN GLOBAL BPO

      Jul 2011 - Feb 2014
      Customer Service

    • ManpowerGroup Argentina

      Jan 2014 - Sept 2015
      Human Resources Assistant

      Led the automation of processes for the delivery of billing support documentation to clients, decreasing the reporting cycle by over 20%.

    • Flechabus

      Sept 2015 - Jan 2016
      Payroll Assistant

      Resolved issues related to payroll, employee classifications, unions payment, and other related matters.

    • Pertutti

      Jan 2016 - Jun 2018
      Human Resources Generalist

      Led the human resources operations teams for the gastronomic business group, from recruitment, onboarding, payroll, terminations, budgeting, and accountant maintenance.Reduce of Insurance costs by 30% as a result of conduct site visits to restaurants to evaluate security measures guaranteeing compliance with current legislation.

    • Grupo Gestión

      Jun 2018 - Nov 2019
      Pay and Benefits Specialist

      Designed and implemented a new ticket system to update payroll concepts, improve the assignment of cases, and guarantee a 24-hour time response.Trained over 40 people in the use of the new system.

    • The Church of Jesus Christ of Latter-day Saints

      Nov 2019 - now

      Collaborate with diverse stakeholders, including product owners, project managers, technical leads, and end-users. My focus is on identifying, documenting, and prioritizing key business requirements. Transform complex business needs into user stories, use cases, and concise process flows to support the software development lifecycle. Led the transition of a new payroll provider for Chile, reducing the cost of annual billing by USD 50k.Selected by senior management to manage Chile and Paraguay payroll and assist teams in Argentina and Uruguay.Designed a chatbot to solve frequently asked questions from employees, improving employee satisfaction with an 85 NPS.

      • Business Analyst

        Jan 2023 - now

      • Human Resources Specialist

        Nov 2019 - Dec 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Missionary

      Issued by The Church of Jesus Christ of Latter-day Saints on Jan 2008
      The Church of Jesus Christ of Latter-day SaintsAssociated with Leonardo Pititto