Lisa Hamilton

Experience

• 

  GEICO

  Dec 2014 - Dec 2019

  *Negotiated and settled bodily injury claims*Achieved top 5% in department results *Reviewed policy contract to determine policy coverages*Investigated liability*Achieved top 5% in department results

  • Bodily Injury Adjuster

    Oct 2016 - Dec 2019

  • Claims Examiner

    Dec 2014 - Oct 2016
• 

  GEICO

  Jan 2021 - now

  *Onboarded new hires to company*Mentored supervisors in training with leadership and coaching skills, utilizing a radical candor communication style. Was able to successfully drive metrics of multiple rotating teams of aprox. 25 associates through these leaders. *Ongoing evaluation, development, and implementation of curriculums based on current department trends, tailored to individual learning styles of each class. *Coached teams of 10 *Reviewed raw phone efficiency data and quality data to determine root causes and created tailored coaching plans using the GROW model of coaching. * Achieved top 5% in department results

  • Orientation Supervisor

    Jun 2022 - now

  • Claims Supervisor

    Dec 2019 - Jun 2022

  • Litigation Claims Examiner

    Jan 2021 - Sept 2021