Travis Witten

Travis Witten

Desktop Support Engineer

Followers of Travis Witten280 followers
location of Travis WittenCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Technical Service Delivery Manager

  • Education

    • College of Cape Town

      -
      Information Sciences And Technology
  • Experience

    • DirectAxis

      Jan 2013 - Jan 2016
      Desktop Support Engineer

      Setting up new users and configurationDomain ControlReinstalling and refreshing Windows and other softwareRefreshing HardwareRebuilding Windows machinesTrouble ShootingRebuilding of DUMB Terminals/ VDI MachinesConfiguration of DUMB Terminals/ VDI MachinesAvaya IP phones and setup and configurationIP Printers setup and configurationBitlocker ConfigurationRemote PC SupportMicrosoft Outlook Configuration

    • Paracon

      Jan 2014 - Nov 2017
      Outsourced Desktop Engineer
    • Pick n Pay

      Sept 2015 - Nov 2017
      I.T Infrastructure Support

      Project LeadingGeneral Desktop SupportSAP SupportHardware and Software ConfigurationImplementing new ideasMac SupportPowershell SCCM Software DeploymentPrinter Server Configuration and DeploymentVolume Licensing Maintanence and DeploymentLead Microsoft Office 365 & Cloud Support

    • IT Lab

      Apr 2019 - Jan 2023

      Senior 2nd Line Engineer-Escalation Point to 1st Line and 2nd Line Engineeer's-Remote Support-Azure (AD, Intergration, In-Tune)-Windows Server (2012 - 2016 | AD, DNS, ADFS, DHCP, Print Server MGMT)-Office 365 Administration-MS Exchange Administration-Mimecast Administration-Application Support-Antivirus Administration-Mac OSx Intergration to Windows Domain Environments (Certified)-Citrix (XenApp)-RDS (Environments)-VMWare

      • Senior Support Services Engineer

        Nov 2017 - Jan 2023
      • Support Services Team Manager

        Dec 2019 - Nov 2020
      • Support Services Team Co-Ordinator

        Apr 2019 - Dec 2019
    • Content+Cloud

      Dec 2019 - Jan 2023
      Support Services Manager at Content and Cloud
    • Mango5

      Jan 2023 - now
      Technical Service Delivery Manager
  • Licenses & Certifications

    • Apple Certified Associate Mac Integration 10.13 Certification

      Apple
      Sept 2018
      View certificate certificate
    • SDI - Manager

      The Service Desk Institute (SDI)
      Jul 2019
    • ITIL Foundations V4

      Torque-IT
      Mar 2019