Brian Shepherd

Experience

• 

  Verizon Wireless World

  Oct 2003 - Oct 2006

  Customer Service Specialist

  Various rolls of Customer Service, including advanced support, supervisor support and escalations department.

• 

  Investors

  Oct 2006 - Aug 2009

  Resolution Specialist

  Advanced support for all departments that couldn't be resolved within normal protocols.

• 

  Domino's

  Aug 2008 - Jan 2013

  Delivery Driver

  Delivery orders. Front end customer service. Food Prep. Cleaning.

• 

  Holiday Oil Co.

  Aug 2009 - Oct 2011

  1st Assistant Manager
• 

  Rescue Alert

  Aug 2012 - Nov 2019

  Oversee dispatchers for emergency medical alarm processing, troubleshooting, data input and customer care.

  • Response Center Supervisor

    Apr 2014 - Nov 2019

  • Emergency Medical Dispatcher

    Aug 2012 - Apr 2014
• 

  Parke Cox Trucking Company, Inc.

  Nov 2019 - Feb 2021

  Logistics Coordinator

  Manage a team of 10-20 drivers to ensure they pick up and deliver product on time.Create relationships with accounts to make sure their needs are being metKeep up on records to make sure drivers and equipment are up to date on services and licensesReport earnings +/- to various people within the company to make sure we are profitable

• 

  Planstin

  May 2021 - Jun 2022

  Assistant Manager - Member Services
• 

  Heritage Pool Supply Group, Inc.

  Jun 2022 - Jun 2024

  Assistant Branch Operations Manager

  Directing all branch operations; sales, service; delivery, and business development strategies to ensure the branch achieves the desired results.Maintain our Culture and follow policies and procedures as implemented by Executive Management.Maintain an efficient, clean, safe, and orderly branch operation for the benefit of employees, customers and vendors.Keep up to date on new products and changes to existing products.Comprehend, support, participate and educate all promotion and advertising initiatives as communicated.Provide execution and support of daily tasks such as order entry, answering phones, purchasing products, deliveries, end-of-day procedures, sales tax errors, pricing/profitability, etc.Focus daily activities on achieving the highest level of customer service and embrace opportunities to expand the market and/or market share.In conjunction with the Warehouse Manager, reviews and maintains all of the current and standing compliance and registrations for the building and fleet vehicles. Driver logs, Equipment, Vehicles, and Warehouse. Show less

• 

  SRS Distribution Inc.

  Jun 2024 - now

  Routing Specialist

  Manage and support On Demand Routing & Mobile Link