Sarah Sutton, PACE

Experience

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  Baryames Cleaners

  Mar 2011 - Aug 2012

  Manager

  *Manage day-to-day operations of the Jolly/Okemos store*Train and manage store’s night clerks to ensure tasks were completed accurately and on time as well as act as a mentor to help guide and teach night employees company procedures and problem solving skills*Manage store schedules and edit time clocks to comply with company regulations*Display exceptional organization and time management skills in order to ensure friendly, accurate and quick customer service.

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  Sheldon Cleaners

  Aug 2012 - Mar 2014

  Consultant/Team Leader

  (August 2013 - March 2014)*Recognize subject matter expert in new software*Utilized on a part-time basis to help implement new system(August 2012 - August 2013)*Assist office staff with various tasks such as filing, copying, scheduling, answering multi-line phones and transferring calls*Assist HR in the hiring process and train all new counter clerks*provide exceptional customer service with a friendly, can-do attitude while solving problems quickly so customers leave satisfied*Led training and set up of new company-wide software*Track inventory in all 29 stores Show less

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  2/90 Sign Systems

  Aug 2013 - Aug 2017

  *Interact with Architects, Designers, General Contractors, Resellers, and End-users to shape and execute projects. Develop positive working relationships with these individuals.*Price and specify complex interior, exterior, custom, digital and adjunct products through standard processes and pricing models.*Develop and maintain project and account standards manuals.*Prepare formal project submittal transmittals including quotations, shop drawings, samples, etc.*Coordinate orders and monitor status throughout fabrication and installation processes to ensure the successful fabrication, delivery, installation, and completion of projects.*Resolve challenges that occur throughout the entire execution process. Show less

  • Project Coordinator

    Sept 2015 - Aug 2017

  • Client Service Representative

    Aug 2013 - Sept 2015
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  Progressive Companies

  Aug 2017 - now

  Project Assistant | Senior Technical Lead

  *Coordinate the day to day flow of the team's information both internally and externally and with other organizations*Use software programs to prepare spreadsheets, word processing, maintain databases, and other applications*Prepare specifications using BSD software*Track and process shop drawings and RFI's*Provide administrative project support to the members of my team by scheduling meetings using Outlook, Skype, and Go-to-Meeting*Handle telephone, emails, and personal contact with internal employees and external clients*Create and compose administrative correspondence and technical documents with thorough audit and application of formatting, grammar, spelling, and punctuation*Review work done by others to check for correct spelling and grammar and recommend or provide revisions to ensure company standards are being met*Manage client contact information and maintain project files*Serve as the meeting coordinator for client, team, and/or office meetings*Provide hospitality relief duties for my team when hospitality is busy or away*Backup receptionist duties as scheduled and backup other Project Assistants as needed*Coordinate Architectural lunch and learns to assist team in maintaining their certifications Show less