Eric Figueroa

Experience

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  Walt Disney World

  Feb 1998 - May 2014

  Housekeeping Guest Services Manager
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  The Service Companies

  May 2014 - Jul 2015

  Project Manager

  The Service Companies Puerto RicoOperations Manager May 2014- July 2015• Responsible for managing the day to day operations of the hotel housekeeping department.• Responsible for the overall management of the entire housekeeping department to include room turn times, customer service scores and profitability.•Manages a base of up to 150 employees. •Responsible of managing all shift Public Areas cleaning and overnight kitchen restaurant cleaning.•Assisted with the training and opening process of the following resorts: Gran Melia Rio Grande , PR, Ritz Carlton Isla Verde, PR (Overnight Cleaning), Hilton Palm Beach, FL (Housekeeping, Public Areas), Golden Nugget Lake Charles, LA (Housekeeping) and Ameristar Black Hawk, Colorado (Housekeeping) Show less

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  Caribe Hilton

  Jan 2015 - now

  Assistant Director of Front Office Operations

  • Task Force Hilton Newark Airport January 2018.• Responsible for assisting the Director of Housekeeping in managing a property of 652 Guest rooms.• Distribute, delegate, and direct workload to ensure maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluate team member performance. Coach and counsel hourly team members, supervisors and salary managers in the department.• Ensure compliance with quality assurance standards. Inspect work in public areas and guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.• Assist Director with preparation of annual budgets and monthly forecast. Monitor and control budget throughout the year. Show less