Charlotte Andersson

Experience

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  Atria Sweden AB ( Lithells)

  Jun 1990 - Sept 1996

  Industrial Cleaning Agent

  Temporary contracts during holiday seasons.

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  None

  Oct 1992 - Dec 1992

  Au-pair
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  Gong

  Jan 1993 - May 1993

  Bartender
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  Teo Konsult AB

  Jan 1996 - May 1996

  Administrative Assistant

  Handling of office tasks as invoices, customer service andaccounting.

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  Servisair

  Jun 1997 - Sept 1997

  Traffic Agent Ground Ops

  Responsible of customer service and check in procedures.Reporting and statistic procedures of passanger.Passenger support during delays, cancelations and otherunforseen circumstances, and other ground operationstasks.

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  Monarch Airlines (Servisair Handling Agent AGP)

  Dec 1999 - May 2009

  Supervisor for Monarch Airlines

  Responsible for an international team of 15 people in chargeof the ticket sales and ground operations for MonarchAirlines and other airlines handled by Servisair such asRyanair, Alitalia, Brussels Airlines and Virgin.Training of the team in all different booking system used, forexample Sabre and Navitaire.Responsible of working schedules, rotations, annual leaves,sick leaves and all other leaves.Responsible of the transition and digitalization to ecommerce booking platform system.Responsible of Monarch Airlines accounting in Malaga.Responsible of passangers complaints procedures. Show less

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  Novo Cuadro

  Jan 2011 - Jun 2011

  Personal Assistant to Director

  Responsible for the office,Control of clientes, managing writtencommunications to all customers and stakeholders.Responsible of accounting usingFacturasol & Contasol

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  WAYPS

  Jun 2011 - Aug 2011

  Accounting Assistant

  Registration of the accounts of the sales department ,processing invoices, reconciliation and accounting in generalwith SAGE ( Contaplus FacturaplusInterpretation and translation EnglishSpanishMaintain and provide the team with accurate accountdetails.

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  CATSA (Centro de Asistencia Telefónica S.A.)

  Aug 2011 - Jan 2014

  Customer Service Specialist

  Agent for the Spanish public insurance foundation Consorcio de Compensacion de Seguros. Duebeing one of the most efficient and multilingual,in a few months after start date I was also selected to assist the support line for Direccion General de Seguros y Fondos de Pensiones.Responsible of information of up to date insurance laws andregulations in Spain.Support other dept. with translations & as interpreter.

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  SIA Runway

  Feb 2014 - May 2014

  Customer Service Specialist

  Booking agent for Norwegian Air, dealing with ticket-sales,queries, cancellations & delays using Norwegian bookingplatform & Amadeus.Responsible of an efficient and prime service attitude for acontact center with a high and professional workflow.

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  Norwegian

  Apr 2014 - Dec 2019

  Teamleader Norwegian Air Resources Malaga , Crew Management VPP

  Leading and keep accurate an international team of10 people responsible for planning working schedules,rotations, annual leaves & other leaves for app. 9000 crews,according to 11 countries and 22 unions.Responsible for the transition to the new Crew resources&logistic software( Netline) by Lufthansa Systems.Software developer of Netline and Crewlink, chosen as "ITkey user" ( see "Key Projects" on the last page).Supervising the fulfillment of internal cost reducing projects.( see " Key Projects" on the last page).Provide professional and efficient cooperation within theteam and the other departments in the company.Continuous dialogue with the unions and assistnegotiations.Reporting, feedback and assisting meetings with themanagement team/s.Assist and support management in recruiting processes. Show less

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  Raytheon Professional Services

  Jul 2021 - Apr 2022

  Training administrator

  Administration of trainingCornerstone platformData entryReportingCX

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  Alight Solutions

  Apr 2022 - Nov 2023

  Senior Payroll Associate Delivery

  SAP hrXWorkdayService Now

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  Prodefis

  Nov 2023 - now

  Business Consultant