Rosa O.

Experience

• 

  Achilles International

  Jan 1997 - Jan 1998

  Manager of Job development Taxi Initiative
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  Pokemania, Corp.

  Oct 1999 - Aug 2001

  Managing Partner
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  Shine Entertainment, LLC

  Jan 2003 - Jun 2008

  Owner
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  Shine Caribe Villas and Tours

  Jan 2008 - Jan 2014

  Property Manager
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  Serenity Sea Tours, Inc.

  Sept 2008 - Apr 2014

  Director of Luxury Charter Operations
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  Modern Marketing LLC

  Jan 2016 - now

  Digital Marketing Director

  • Client Acquisition & Relationship Management: Identify and secure new small business clients to expand the agency’s portfolio and drive sustained revenue growth. Maintain exceptional client satisfaction through strategic communication and personalized service, consistently earning a 5-star rating.• Creative Team Leadership: Lead and mentor a team of graphic designers and web developers, ensuring that every deliverable meets rigorous quality standards before client presentations.Strategic Campaign Management: Execute integrated digital marketing campaigns—including web design, SEO, and social media—that consistently boost sales and enhance brand visibility for clients.• Quality Assurance & Process Optimization: Implement robust quality control measures to perfect project outputs, resulting in higher client retention rates and an enhanced agency reputation.• Revenue Growth & Analytics: Leverage data analytics to refine marketing strategies, driving measurable improvements in client revenue and overall business performance. Show less

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  Mantis Marketing

  Jul 2017 - Dec 2017

  Interim Principal
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  Sound Bar

  Jul 2019 - Nov 2019

  Interim General Manager
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  Serenity Ocean View Villa

  Dec 2024 - now

  Property Manager

  In my current role managing a high-end short-term rental property, I oversee every facet of guest experience and property operations—expertise directly transferable to leading a Rooms Division. Key responsibilities and achievements include:• Strategic Marketing & Listing Management: Developed and optimized engaging property listings with professional photos, achieving high occupancy rates and reinforcing a premium brand image.• Guest Relations & Front Desk Operations: Acted as the primary contact for guest inquiries, ensuring smooth check-ins/check-outs and personalized service. Promptly addressed questions, special requests, and issues to maintain exceptional service standards.• Housekeeping & Property Maintenance: Scheduled and supervised housekeeping teams to ensure immaculate conditions. Coordinated repairs and upgrades with vendors, maintaining rigorous quality and safety standards.• Financial & Administrative Oversight: Set competitive rental rates based on market trends, managed payment processes, tracked expenses, and prepared detailed financial reports to maximize profitability.• Regulatory Compliance: Ensured adherence to local safety, zoning, and rental regulations, while staying updated on legal and tax obligations.• Reputation & Review Management: Achieved and maintained a 5-star rating on major rental platforms by consistently delivering outstanding service and using guest feedback to drive continuous improvements.By effectively balancing operations, guest relations, and financial oversight, I ensure the property remains profitable while delivering a consistently exceptional stay for guests. Show less