Andy Clifton

Experience

• 

  Zenos IT Training

  Sept 2011 - Apr 2012

  IT Apprentice
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  Between the lines Communication

  Apr 2012 - Jul 2012

  Operations Consultant
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  Laithwaites Wine

  Sept 2012 - Jan 2013

  IT Support Analyst
• 

  NHS

  Mar 2013 - Apr 2013

  IT Support Analyst
• 

  University College of Estate Management

  Jun 2013 - Jul 2015

  1st Line Support Engineer
• 

  University of Reading

  Jul 2015 - Apr 2016

  Service Desk Analyst
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  Henley Business School

  Apr 2016 - May 2023

  Providing second and third line IT and AV support for desktops/laptops, mobile devices, telephony, teaching & learning rooms, standard productivity applications and peripherals. Support is provided both at desk side and also by a remote assistance tool.

  • IT User Support Team Leader

    Apr 2020 - May 2023

  • IT Specialist User Support Engineer

    Apr 2016 - Apr 2020
• 

  University of Reading

  May 2023 - now

  Responsible for providing essential support to the university, ensuring the smoothfunctioning of digital technology and fostering a customer experience-centric environment. I lead and motivate the support teams, promoting a culture of great customer service. I oversee the Service Desk (1st line) and User Support (2nd line) teams at our Whiteknights, Greenlands & London Road campuses, monitoring and improving service performance, setting objectives and fostering professional development in the team. Show less

  • Digital IT Support Manager

    Nov 2023 - now

  • IT Technical Support Manager

    May 2023 - Nov 2023