Andy Clifton

Andy Clifton

IT Apprentice

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location of Andy CliftonGreater Reading Area

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  • Timeline

  • About me

    Digital IT Support Manager

  • Education

    • Zenos Academy

      2010 - 2011
      Information Technology
    • Highdown School and Sixth Form Centre

      2005 - 2011
  • Experience

    • Zenos IT Training

      Sept 2011 - Apr 2012
      IT Apprentice
    • Between the lines Communication

      Apr 2012 - Jul 2012
      Operations Consultant
    • Laithwaites Wine

      Sept 2012 - Jan 2013
      IT Support Analyst
    • NHS

      Mar 2013 - Apr 2013
      IT Support Analyst
    • University College of Estate Management

      Jun 2013 - Jul 2015
      1st Line Support Engineer
    • University of Reading

      Jul 2015 - Apr 2016
      Service Desk Analyst
    • Henley Business School

      Apr 2016 - May 2023

      Providing second and third line IT and AV support for desktops/laptops, mobile devices, telephony, teaching & learning rooms, standard productivity applications and peripherals. Support is provided both at desk side and also by a remote assistance tool.

      • IT User Support Team Leader

        Apr 2020 - May 2023
      • IT Specialist User Support Engineer

        Apr 2016 - Apr 2020
    • University of Reading

      May 2023 - now

      Responsible for providing essential support to the university, ensuring the smoothfunctioning of digital technology and fostering a customer experience-centric environment. I lead and motivate the support teams, promoting a culture of great customer service. I oversee the Service Desk (1st line) and User Support (2nd line) teams at our Whiteknights, Greenlands & London Road campuses, monitoring and improving service performance, setting objectives and fostering professional development in the team. Show less

      • Digital IT Support Manager

        Nov 2023 - now
      • IT Technical Support Manager

        May 2023 - Nov 2023
  • Licenses & Certifications

    • BTEC OCR ICT