Michelle Golubev

Experience

• 

  Paramount Canada's Wonderland

  Jan 2006 - Nov 2006

  Operations Manager - Food & Beverage

  • Managed multi-million dollar department with 1000 staff members • Created per cap, revenue, COS, and labour budgets with minimal supervision and guidance that were used for the next fiscal year’s benchmarks • Controlled Department’s labour and scheduling to ensure compliance with the labour budget and ESA, ultimately saving the company on labour costs• Performed tasks of the Duty Manager, including working with Guest Services, Health & Safety, Security • Learned independently how to program new menu items for point of sale system using Micros back of house programs Show less

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  Dave & Buster's

  Nov 2006 - Nov 2008

  Operations & Training Manager

  • Managed daily operations of business, including maintaining excellent Guest Experiences, controlling daily labour and food expenses, and adhering to all food safety regulations • Performed initial orientation training sessions for all new hourly employees, as well as food safety training, Smart Serve training, and follow-up on role-specific training• Compiled reports and analyses of recruitment and hiring practices, to stay compliant with head office standards, Smart Serve Ontario regulations, and ensure a strong and competent staff base• Create events, such as birthdays, corporate, holiday and bachelor/bachelorette parties, while adhering to strict budgetary restrictions, at the same time providing exceptional guest satisfaction• Learned a new proprietary database and other BEO systems in a very short period of time Show less

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  Compass Group Canada

  Nov 2008 - Aug 2012

  • Subject Matter Expert, responsible for UAT, implementation & evaluation of new proprietary menu and cost control web application • Focused on Ministry of Health Long Term Care regulations, reducing violations in LTC facilities, as well as cost savings measures in order to meet daily maximum cost allowances per resident• Developed 100+ page training manual to be used in two 4-hour in-person and webinar training sessions, as well as on-going support for clients • Deployed to 500+ healthcare locations nationally Show less • Managed a national portfolio, including hotel, education, golf club, and airport clients, with managed purchased volume over $10 million • Worked with clients to continually evaluate financial performance - assessed volume to increase compliance to purchase more contracted items, which ultimately increased revenue and exceeded budget• Developed relationships with potential clients, showing the mutual benefit of Foodbuy, resulting in three new clients in a fiscal year, adding an additional $7 million in managed purchased volume Show less

  • Innovation Manager - Foodbuy

    Oct 2011 - Aug 2012

  • Manager, Client Services - Foodbuy

    Nov 2009 - Oct 2011

  • Business Analyst - Foodbuy

    Nov 2008 - Nov 2009
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  Greater Toronto Airports Authority

  Aug 2012 - Feb 2025

  • Managed multimillion dollar concession portfolio with significant contributions to non-aeronautical revenue (NAR); oversaw 25 contracts with over 100 locations • Recruited, hired & onboarded new unionized employees; worked on employee engagement groups• Negotiated renewals, new contracts: increased revenue, capital investments spend• Focused on passenger needs, wants and satisfaction to work collaboratively with internal and external partners that achieved ASQ top large airport in North America for several years Show less • Managed relationships for food and beverage tenant operators at Toronto Pearson International Airport• Worked with tenant partners to continually improve ASQ scores, guest/passenger services• Managed and conducted public tenders and RFP by preparing all documents, consulting external and internal stakeholders, evaluating and recommending the awarding of service contracts• Managed projects such as completion of the food & beverage lease boilerplate, soft retail zone compliance package Show less

  • Manager, Duty-Free, Retail & Service Development

    Oct 2022 - Feb 2025

  • Senior Representative, Retail Services & Standards

    Feb 2016 - Oct 2022

  • Senior Representative, Food & Beverage Programs

    Aug 2012 - Feb 2016