Billy Vo

Experience

• 

  Arthur Andersen Business Consulting

  Sept 1999 - Aug 2001

  Business Consultant

  Experienced consultant focused on business process improvement, software selection and implementation at high-tech telecom clients including Microsoft, AT&T Wireless and Nextlink.

• 

  Nordstrom

  Sept 2001 - Sept 2004

  Business Systems Analyst

  Business systems analyst supporting the implementation and production support for a perpetual inventory merchandising system that centralized Nordstrom’s buying function, and led to 32 consecutive months of same store sales growth across Full-line stores.

• 

  WaMu eCommerce (aquired by J.P. Morgan Chase)

  May 2005 - Feb 2009

  Managed highly complex, agile and waterfall development projects end-to-end for one of the nation’s top-rated online banking websites according to Gomez and Keynote rankings. Technical analyst supporting the redesign of WaMu’s online banking channel that culminated in a #1 ranking in customer satisfaction, consumer online checking, and site performance by comScore and Gomez.

  • Technical Project Manager

    May 2007 - Feb 2009

  • Technical Analyst

    May 2005 - May 2007
• 

  Seattle Pacific University

  Aug 2010 - Sept 2016

  Director

  Provided strategic direction, operational leadership, and staff management for the administration of a newly launched graduate school. Overall leadership resulted in enrolling the three largest cohorts on record.

• 

  Strong-Bridge Envision

  Sept 2016 - Jun 2019

  Management Consultant

  Lead product & technology program manager for a $40M MVP release and pilot of T-Mobile for Business’s self-service portal for Enterprise, and SMB customers.

• 

  T-Mobile

  Jun 2019 - now

  Lead technical product manager driving strategy, roadmap, research, and design for the digital transformation of the B2B frontline sales journey. The scope includes introducing new and enhanced capabilities and experiences for marketing automation, Salesforce CRM, CPQ, CLM, Master Data Management (MDM), and other foundational enterprise systems. Lead a team of 10+ technical product managers and analysts. Lead technical product manager driving strategy, roadmap, design, and delivery of capabilities enabling the newly integrated B2B sales and support organization following the Sprint merger. Lead product manager for the B2B Salesforce platform development teams. Recipient of T-Mobile's Winner’s Circle award - one of T-Mobile’s most prestigious recognitions for outstanding contributions to the Business.

  • Principal Product Manager, Technical

    Sept 2021 - now

  • Sr. Product Manager, Technical

    Jun 2019 - Sept 2021