Brian Lord

Experience

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  AHIP

  Jan 2002 - Jan 2006

  Media Relations Manager

  Broadened the association's media efforts to reach targeted publications on targeted issues, including particular product lines offered by AHIP members.Managed vendor account with worldwide PR firm to reach company and board objectives.Organized press events and placed stories in print and radio all over the United States.Participated in the development and coordination of common processes across multiple organizations, such as communication of planning and program directives.Supported media activities of senior staff by conducting research on interview topics, providing answers to specific questions and briefing them.Served as a contact for communications professionals in member companies, providing materials and information and conducting research as needed.Drafted Press Releases and other documents as assigned. Show less

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  CSG

  Aug 2008 - Sept 2013

  Senior Program Manager

  Managed DellParnter Direct Network Portfolio within CSGDefined strategy with client stakeholdersDeveloped program framework with the client stakeholder requirementsIdentified gaps and implemented strategic processes to meet client objectives.Created Key Performance Indicators and motivating team to drive results.Facilitate onsite and off-site client scrum meetings, reporting to meet client goals.Gathered Requirements and list of deliverables based on client inputsDeveloped artifacts defining scope of work and product delivery and scheduleSourced and developed internal project team (Stakeholder, Developer, Customer Support Rep)Executed project plan to ensure project launch and successFacilitated Monthly Business ReviewsResponsible for creating Statements of Work and Proposals for clients.Responsible for being the key point of contact on all programmatic initiatives.Provided business insights via weekly and monthly business reviews. Managed the quality of customer service delivery through daily project quality assurance monitoring and compliance.Facilitated weekly collaboration meetings and shared best practices across multiple teams via QA tool Show less

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  Hawkeye Channel

  Oct 2013 - Feb 2014

  Senior Operations Program Manager

  Responsible for a 25 non-co-located team, providing 24 hours help desk support, across a diverse set IT companies and their channel partners.Managed key performance indicators and responsible for motivating team to achieve results.Responsible for providing daily/weekly/monthly reporting to internal stakeholders at varying levels of leadership.Facilitated daily scrum meetings across a variety of client deliverables and directly responsible for guiding and redirecting team as needed.Consolidated weekly updates from team managers for status updates to client managers with recommendations for program improvements.Responsible for staffing resources as projects demand and ensuring adherence to forecasted budget and language requirements per region. Show less

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  Microsoft

  Feb 2014 - Nov 2015

  Project Manager

  Directly responsible for guiding team on adoption and usage of Agile framework driving project execution and delivery.Responsible for coaching product owners and delivery team on backlog development and prioritization and scrum ceremonies.Responsible for facilitating daily standups, quarterly, and iteration planning meetings guiding the team on planning, and estimating best practices.Development and communication of burndown, velocity, capacity reporting and weekly team milestone status providing the ability to quickly adjust to impediments and correct for faster delivery.Responsible for organizing weekly/monthly updates from key teams to synthesize relevant information to leadership.Facilitated monthly biweekly iteration planning, backlog grooming.Facilitated iteration demos and worked with product owner on gathering additional customer requirements.Facilitated Iteration retrospectives for the purposes of change and mitigation of issues. Show less

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  VRstudios

  Nov 2015 - Jan 2018

  Senior Project Manager

  Directly responsible for guiding team on adoption and usage of Agile framework driving project execution and delivery for VRstudios software/hardware and customer implementations.Responsible for coaching product owners on backlog development and prioritization and scrum ceremonies.Responsible for leading daily scrums, quarterly, monthly and iteration planning providing insights into opportunities, risks and issues to senior management for allow for quick mitigation and increasing team velocity.Developed project plans and timelines via input from stakeholders and responsible for lifecycle.Defined key performance indicators and quality measurables to track project health.Facilitated project team meetings and capturing actions for ongoing follow-up and incorporation into project tasks.Responsible for organizing weekly/monthly updates from key teams to synthesize relevant information to leadership.Daily team standup meetings discussing key deliverable assignments across a multitude of projects.Facilitated monthly biweekly iteration planning, backlog groomingResponsible for creating business process optimization by developing a helpdesk for VRstudios customer support and monitoring.Developed written and online video training modules for customer onboarding highlighting product FAQsDeveloped internal inventory control framework and procedures.Drafted all company operations procedures for shipping domestic and international, customer acceptance, warranty, repairs. Show less

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  Vistex

  Jan 2018 - Jun 2018

  Director Of Client Services

  Provided program leadership, vision and strategy to Vistex regional program management teams in EMEA, APJC, NA, and LATAM for execution against DellEMC program initiatives and marketing efforts.Responsible for forecasts and staffing resourcing needs in all regions and time zones to support customer focus and quality.In charge of process optimization, control, and change management requests supporting client and field operations saving time for escalations and partner support requests.Developed key performance indicators and responsible for measuring team agility to optimize response time and support.Created, owned and maintained all relevant customer facing program processes, procedures and delivery schedules.Developed client intake for all new feature requests in Vistex SaSS product allowing gating points within the lifecycle and speeding up time from concept to deployment.Provided project management for data integration efforts between Vistex and Dell EMCResponsible for developing and scoping all new business requirements with product owner to formalize documentation for internal/external project agreements leading to a faster review and procurement cycle.Provided weekly updates on release progress and risks to client and internal stakeholders with mitigation plans allowing quicker remediation and incorporation of new requirements and change orders. Show less

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  UST

  Jul 2018 - Jul 2019

  Scrum Master

  Scrum Master/Project Manager/Agile Coach aligned to Release Engineering Team at T-Mobile.Directly responsible for Project management life-cycle and Agile coaching aligned to T-Mobile automation and transformation efforts within production and non-production environments.Responsible for coaching product owners on backlog development and prioritization.Responsible for leading daily scrums, quarterly, monthly and iteration planning providing insights into opportunities, risks and issues to senior management for allow for quick mitigation and increasing team velocity.Development and communication of burn-down, velocity, capacity reporting and weekly team milestone status providing the ability to quickly adjust to impediments and correct for faster delivery.Advised and aided on the creation of product strategy and road-map in support of management.Provided day to day leadership and guidance on program initiatives and priority to execution team removing barriers and ambiguity.Acting subject matter expert on use of CA Agile tool “Rally” providing for immediate mitigation of tool issues and allowing for team to focus on development efforts Show less

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  TEKsystems

  Jun 2019 - Sept 2019

  Technical Product Manager

  Own and develop the roadmap for multiple systems and work as an advocate for end users on behalf of their needs.Deliver results to the business, including defining and executing a roadmap of features and functionality.Provided day to day leadership and guidance on program initiatives and priority to execution team removing barriers and ambiguity.Responsible for facilitating backlog grooming, daily standups, iteration planning, product demonstrations and retrospectives, providing insights into opportunities, risks and issues to senior management for allow for quick mitigation and increasing team velocity.Development and communication of burn-down, velocity, capacity reporting and weekly team milestone status providing the ability to quickly adjust to impediments and correct for faster delivery. Show less

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  App in the Air, Inc.

  Sept 2019 - Sept 2022

  • Project Manager

    Sept 2019 - Sept 2022

  • Project Manager

    Sept 2019 - Sept 2022
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  LiFE In The Air, Inc.

  Oct 2019 - Sept 2022

  Project Manager
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  Blue Origin

  May 2022 - now

  Technical Project Manager