Jacqueline Harris

Experience

• 

  Parkers On Ponce

  Apr 2011 - Sept 2014

  Hostess

  The responsibilities as a hostess include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. • Greets customers and ensures a pleasant dining experience, while managing a variety of administrative tasks.• Assists on average of 250 or more guests with reservations and seating.• Coordinates contracted private parties to include menu selections, seating arrangements, and scheduling.• Trains new hires on how to use open table and how to be an effective and efficient host. Show less

• 

  Fire and Rescue: Fiscal Department

  May 2012 - Aug 2012

  Administrative Assistant Intern

  As an Intern:• Typed documents at a speed of 58 wpm, as well as filed, and organized documents.• Approved and documented financial requests within company guidelines.• Identified external and internal issues from employees, and provided telephone and e-mail support.• Maintained high-level customer satisfaction while answering and assisting over 30 calls daily.• Selected to attend strategy meetings with senior executives to provide insight on new budgets to be implemented.

• 

  Assurant Solutions

  Jan 2014 - Jul 2014

  IT Project Coordinator internship

  • Created, implemented, and maintained a new system and update log for documents to be stored and filed, enabling them to be more easily accessible by clients and employees.• Formulated new spreadsheet templates on Excel for auditing Flood Compliance, using codes and formulas to decrease the margin of error allowed when entering data.• Customized job aids depicting job specific functions for new hires to get a better understanding of their responsibilities and how to effectively use different systems.• Fashioned a company playbook using PowerPoint detailing the roles, responsibilities, systems and the quality assurance measures used for each department. (Providing potential clients a synopsis of the functions performed at Assurant Specialty Property) • Ensured that deadlines were met by creating Service Release Procedure Checklists so that all tasks are completed in order to go forward with transferring loans to a new company. • Modeled a scrub audit for SunTrust using spreadsheets, graphs, and pivot tables to compare various data findings.• Trained in the Call Center and assisted with answering customer calls and escalating to obtain assistance in problem-solving when necessary. Show less

• 

  World Pay

  Jul 2014 - Oct 2014

  Help Desk Specialist (Contractor)

  • Provided ongoing support via phone and email to our merchant base regarding billing, pricing, system errors, and overall transaction processing inquiries.• Troubleshot credit card terminals, virtual terminals, and automated systems through phone support.• Worked as a third party processor for transactions all over the world.• Trained as a cross sale agent and sold terminals, peripherals, and supplies.

• 

  Fleetcor

  Jan 2015 - Jun 2015

  Help Desk Analyst (Contractor)

  • Helpdesk representative for a new client conversion process.• Provide support via phone or through cases created through sales force in regards to card maintenance or card lock/retail gas station site issues.• Follow up with customers, provide feedback, and see problems through to a resolution, (even after they had been escalated to the next level of support.)• Provided technical support for supporting software systems that Fleetcor offers.

• 

  Control Tech Automation

  Jun 2015 - Sept 2018

  Senior Project Coordinator

  • Calculates, adjusts, and enters professional’s time for payroll.• Orders parts and materials and ensures they’re received in time for completion of project.• Creates quotes detailing part pricing, labor hours, and materials needed for potential projects.• Vendor and client invoicing to ensure project and materials are paid for. (Accounts Receivable/ Accounts Payable)• Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables.• Created and implemented a new Budget of Material process to lessen the margin of error and increase productivity. Show less

• 

  Burns & McDonnell

  Nov 2018 - now

  Project Manager

  • Leads and manages multiple projects through the project cycle simultaneously.• Reviews project site blueprints, bids, and purchase orders.• Advises Stake Holders of potential problems, work interferences, and scheduling difficulties.• Creates proposals detailing part pricing, labor hours, and materials needed for potential projects.• Coordinates weekly internal and external progress meetings. (Preparing the meeting agenda and transcribing meeting minutes)• Tracked change orders, RFIs, and Submittals• Worked with accounts payable to do vendor and client invoicing to ensure project and materials are paid for. Show less

• 

  Recruitics

  Sept 2021 - Nov 2023

  Production Manager

  Communicates with the Marketing Strategists to ensure delivery expectations are understood. while recommending and documenting any changes to the media strategy as they occurred.Helps migrate existing clients to the new upgraded website versions, by conducting meetings to clarify their needs/new goals and then creating new specifications for the website build and implemented the new site with direction from the client.Proactively manages changes in project scope, identified potential out of scope activities, and devised contingency plans.Used word press ad html to help design and build client websites.Does weekly scrum reports to analyze best processes and trends for existing clients.Utilizes the following software and programs in every day tasks: Jira, SQL, Teamworks, Asana, Teams, Zoom, Microsoft Suite, Google Docs, and Salesforce.End User Testing/User AcceptanceSoftware migration and adaptationManaged a team of engineers, sales, and helpdesk supportManage the primary client relationship during implementation and go live.Understand and clearly communicate the status of the implementation for every assigned account.Provided excellent customer service, and be responsive to all client needs/requests.Coordinated, prepared, and facilitated regular client review meetings.Developed a fundamental understanding of various industry technologies - applicant tracking systems, recruitment marketing services, Google Analytics, etc.Proactively gained industry knowledge through agency resources, individual research, reading industry news, attending events, and networking. Show less