Rodrigo Murakoshi Ito

Experience

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  Serasa

  Sept 1997 - Jul 2000

  Administrative Analyst

  • KPI´s Management;• Sales Team, Regional Offices and Products performance monitoring;• Institutional Marketing campaign coordination, with Fundo Social de Solidariedade do Estado de São Paulo;• PSQ support (SERASA Quality Program);• PNQ certification process support (Prêmio Nacional da Qualidade);• Sales Representative;

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  Hewlett-Packard

  Mar 2002 - Dec 2002

  Intern - Product Management

  • Sales Channel monitoring (Sales Funnel);• Marketing Analysis (4P´s);• Price definition support;• Indirect Channel support;• HP PRESENTE! Project definition and implementation;

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  Finatec

  May 2003 - Apr 2005

  Consultant

  • Project Management;o Customer interaction and negotiation;o Project Chronogram Management;o Costs control;• SEBRAE Nacional Project (Supervisor):o Process optimization and redefinition; (Supply Chain, Finance and Project);o System requirements mapping for ERP implementation;o Work instruction creation and End User training;• Prefeitura de Vitória Project (Supervisor):o Material Master Data reorientation – FSC Methodology (Federal Supply Classification)• Prefeitura de João Pessoa Project (Supervisor):o Customer Support activities centralization;o Processes redesign (Secretarias: SEFIN, SEAD e SEPLAN)• New Process Redesign Methodology definition; Show less

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  Philips Healthcare

  Jul 2005 - Mar 2014

  • Responsible for Customer Service Brazil;• Brazil Annual Strategic Plan creation (AOP);• Financial, Operational and Customer Satisfaction KPI´s management; • Customer Service structure reorganization;• Acquired companies operational integration;• Indirect Channel Management;• Field Support, Back Office and Call Center management;• Operational activities management; o Installation, Corrective & Preventive Maintenance and Recall o Repair Center o Inventory Management o Technical Escalations Show less • Customer Care Solution Center Management;• Operational costs management (Gross Margin);• Financial, Operational and Customer Satisfaction KPI´s management;• Remote Support structure implementation and management;• Work force Management (Field Group);• Global Process and Programs implementation;• Operational activities management;o Installation, Corrective & Preventive Maintenance and Recallo Inventory Management• Business Process Owner – Customer Service Latam; Show less

  • Sr. Customer Service Manager Latam

    Jun 2012 - Mar 2014

  • Customer Service Operations Manager Brazil

    Jul 2010 - Jun 2012

  • Customer Service Operations & Planning Coordinator

    Aug 2008 - Jul 2010

  • Customer Service - SAP Project Leader

    Sept 2006 - Aug 2008

  • CS Operations Analyst

    Jul 2005 - Sept 2006
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  Fábrica das Placas

  Sept 2014 - Feb 2019

  Co Founder - Managing Director

  • Annual Strategic Planning Definition• F&A Management• Marketing and Sales Management• New Business Development• Production Planning and Control• Cost Reduction Programs implementation• Suppliers Performance Management

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  Vyaire Medical

  Feb 2019 - Mar 2023

  Latam Service Manager & Procurement leader

  • Responsible for Customer Service Brazil;• Customer Service Sales management;• Responsible to integrate new business acquisitions (Respiratory Diagnosis);• New Product Introduction management;• Financial, Operational and Customer Satisfaction KPI´s management;• Indirect Channel management – 17 authorized service providers (Brazil and International)• Direct customer support management – São Paulo region; • Service Maintenance Contracts management;• Supplier relationship management;• Pricing and delivery plan negotiation;• Supplier performance management;• New suppliers development. Show less

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  GE HealthCare

  Apr 2023 - now

  Brazil Services Director

  - Responsible for Brazil Services Operations- Full P&L management- Customer Delivery Management