Andy Lay

Experience

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  Convergys

  Nov 2000 - Jul 2003

  Senior Technical Education Manager

  Team leader for the technical training team.I designed, wrote, and edited the technical training courses in the following areas: UNIX (operating system), Oracle (database), Geneva (billing and CRM), and Wizard (CRM and billing). I ensured that our team could meet the needs of the business as regards provision of trainers and customisation of training courses.I also delivered training at client sites and at the Convergys training facilities.

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  NHS

  Aug 2003 - Jun 2004

  IT Manager

  The role involved the management of all aspects of computing. This included administration of desktops and servers, troubleshooting, training and report writing. I advised the senior partners on technology implementations within the constraints of the budget.

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  Carex

  Aug 2004 - Jan 2006

  IT Consultant

  Organised the system administration of UNIX and Windows, database administration of Oracle General IT support covering desktop issues, printing problems, internet connections, anti-virus, upgrades, hardware maintenance, data backups with Back-Up.exe from Veritas, management support and advice, training and documentation.

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  Orga

  Jan 2006 - May 2006

  Technical Trainer

  Course materials development.Training delivery.

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  Informatica

  May 2006 - Oct 2007

  Technical Trainer in Data Warehousing

  I delivered training courses in Informatica business/systems integration software - typically used in loading datawarehouses (PowerCenter). I worked either at home, at one of our training locations, or at a customer site anywhere in Europe. I used French, German or English languages for delivery.

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  Hogeschool van Amsterdam

  Dec 2007 - Jul 2008

  Lecturer

  Teaching management information systems, system analysis and design, SAP, databases, spreadsheets, and SPSS. Edited the principal SAP course book.

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  VGZ

  Aug 2008 - Feb 2009

  PowerCenter Technical Administrator

  Application/system administration in data warehousing.

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  ETL consults

  Apr 2009 - Nov 2009

  Technical Trainer and Author

  Creation and delivery of technical training in data warehousing.

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  EMC Information Intelligence Group

  Nov 2009 - Jul 2014

  EMC is a leading business computing infrastructure supplier of products in Networking, security, storage and virtualisation. As part of the leadership team for EMEA I developed the business and ran the operations side of training across the region. I built the education business principally through supporting, directing and training the EMC field sales teams and the partner field sales teams. I regularly presented the education strategy to all other EMC teams such as consulting, sales, pre-sales and support teams.I acted as a technical education consultant to the larger customer and partner accounts. My own education operations team carried out all training operations in support of the business and under my direction and guidance. This position required strategic understanding of the EMC core business and technologies, training skills, people management skills and business development skills.This function was home based with partner, customer, and EMC site visits across EMEA. Show less I managed the sales of EMC training across the region of the Netherlands, Belgium and Luxembourg. The objective was to direct and encourage the EMC field sales teams to sell more training. This function required international partner, customer, and EMC site visits so that I could act in a consulting role with regard to the training part of the EMC business. I regularly presented the EMC education sales strategy at various internal and external (both partner and customer) meetings. I had the support of my own local team members and formed a part of the EMC Benelux management team.I achieved considerable increase in sales (142% in 3 years) and under my leadership Benelux became the number two location for customer training delivery in the EMEA region. Show less

  • EMEA Education Manager

    Sept 2013 - Jul 2014

  • Education Services Manager

    Nov 2009 - Sept 2013
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  The Open University

  Sept 2014 - May 2015

  Student of Digital Forensics and Information Security

  We learnt how to examine all digital devices such as computers, satnavs and phones. We conducted our investigations using a variety of tool and procedures. We studied law as it related to digital investigations. The course taught us how to be effective and legal and how to appear as an expert witness in a court of law.

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  Stichting Nederlands Counselling

  Apr 2015 - Jun 2016

  Student of psychology

  Studied psychology with the SCN - covering all aspects of psychology, counselling and coaching as used in private practice, education institutions, health institutions and commercial environments.

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  De Haagse Hogeschool / The Hague University of Applied Sciences

  Aug 2016 - Aug 2017

  Freelance Lecturer

  I created, delivered and assessed various IT courses (such as Business Intelligence, IT Risk Management, Information Systems, Business Processes, etc).The audience were final year international bachelor students.

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  Freelance

  Sept 2017 - now

  Counsellor and trainer

  I provide counselling for people with psychological difficulties such as depression, anxiety, insomnia, loneliness, etcwww.social-materialist-counselling.com