Soumayya Omar

Experience

• 

  Siyakula Logistics

  May 2011 - Sept 2013

  Office Administrator

  Roles and Responsibility1. Finance AdministratorRole Outputs: • Prepare Invoice and quotations for debtors and monthly statements.• Log National trips, expenses per trip: petrol used – Garage cards, Toll slips and Food allowance. (Fleet Management)• Log Local trips: mileage, petrol and vehicle condition report.(Fleet Management)• Log daily Job cards: - mechanics and drivers.• Cheque: requisition and reconciliations.• Capture creditors and release payments - Business Online banking• Capture and process driver salaries.• Reconciliation and invoicing for Property Management.• Weekly Reconciliation of Garage cards.• Weekly Reconciliation for vehicle servicing and repairs.2. Office AdministratorRole Outputs:• Filling: invoices, Company expenses, Reconciliations, cheque requisitions, fines – fleet management, salaries and wages, Employee and Employer data.• Letter Heads: Debtors and Creditors.• Account and reconcile for vehicle and petrol card control.• Capture drivers details: ID, License and Driving permit for Code 10 and 14 drivers is valid.• Help drivers open Bank Accounts for timeous wage payout.• Make out Cheques and ensure requisitions form is completed, together with copies of cheques.• Oversee Office cleaners: work done, log time worked, ensure that cleaning materials sufficient and do wages.• Controlled cash flow from petty cash: Stationery, Office refreshments and cleaning materials. Issue vouchers and weekly reconciliations.• Ensure that number plates are not expired for Fleet Management.• Liase with insurance company ensuring necessary documentation and occurrences were followed through for processing and claim payout.• Issue drivers daily job cards and delivery inspection reports.• Capture RT57 tender pricing schedule for Calibra Motor Corporation.• Plan and organised annual staff function.3. ReceptionRole Outputs:• Answer calls and take messages• Taking down minutes of meetings.• Follow up on drivers trips: local Show less

• 

  FNZ Group

  Sept 2013 - now

  • • Manage daily staffing and work throughput of team, monitoring volumes and queues • Manage capacity planning of team • Facilitate the recruitment and orientation of new team members • Manage performance & KPI’s with every team member • Performance manage individuals where necessary • Manage career plans with every team member• Resolution of client queries and escalations o Management and reporting of SLA (for internal & external clients) o Manage efficiencies and improvements for the team • Resolution of backdates and escalations • Management of quality of team’s work. Define and review quality measures for the team • Provide team support• Participation in projects • Alignment of business strategy and business retention• Value to the business - bring new ideas and turn into action• Provide technical information required for improvement of systems• Team training plan and multiskilling schedule • Team build planning • Involvement as a client services representative on ad-hoc projects and client meetings • Assessment tests for new starters and on new clients • Orientation of existing staff on new clients • Testing of enhancements that affect the team • Template updates • Design / document / recommend and update new processes • Through process documentation, identify what additional controls are needed for manual processes • Co-ordinate the team's section of the BCP plan • Training (provide and sign-off content for training manuals, deliver training to group and 1 on 1) • Drive the Silica way with the team Show less • Manage daily staffing and work throughput of team, monitoring volumes and queues • Manage capacity planning of team • Facilitate the recruitment and orientation of new team members • Manage performance & KPI’s with every team member • Performance manage individuals where necessary • Manage career plans with every team member• Resolution of client queries and escalations o Management and reporting of SLA (for internal & external clients) o Manage efficiencies and improvements for the team • Resolution of backdates and escalations • Management of quality of team’s work. Define and review quality measures for the team • Provide team support• Participation in projects • Alignment of business strategy and business retention• Value to the business - bring new ideas and turn into action• Provide technical information required for improvement of systems• Team training plan and multiskilling schedule • Team build planning • Involvement as a client services representative on ad-hoc projects and client meetings • Assessment tests for new starters and on new clients • Orientation of existing staff on new clients • Testing of enhancements that affect the team • Template updates • Design / document / recommend and update new processes • Through process documentation, identify what additional controls are needed for manual processes • Co-ordinate the team's section of the BCP plan • Training (provide and sign-off content for training manuals, deliver training to group and 1 on 1) • Drive the Silica way with the team Show less

  • Technical Business Analyst

    Jul 2018 - now

  • Team Leader

    Sept 2013 - now