Benjamin Cadiou

Experience

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  Scd luisina

  May 2012 - Aug 2012

  Management Accountant Junior

  SCD Luisina is a dynamic company specialized in the conception and distribution of equipments for kitchen and bathroom. The company if one of the leader in France thanks to it's customer orientated strategy and it's ability to expand and work with companies from all over the world. SCD Luisina is implanted in more than 30 countries.Missions- Audit of the statistic tools of the different services of the company - Set up of a new statistic tool unique for the whole company, based on an AS400 ERP. Developed Skills- Use and creation of OLAP Cubes- Flexibility between users and technical needs Show less

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  Cheers-in

  May 2013 - Nov 2013

  Business Development

  Increased turnover of retail shops through improvement of customer knowledge Analyzed Chinese’s customer needs and organized promotion eventsManaged multicultural staff

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  Arc'at plants

  Feb 2014 - Jun 2014

  Operational Director

  Arc'at Plants is the result of a joint venture between Dutch company Grow Group and French Company Emeraude Plants. The purpose of the company is to grow and deliver plants (Melons, tomatoes, cucumbers, etc.) to producers.Objective : Optimizing operational costs and guarantee customers’ expectations> Performed a full diagnostic on logistic processes and implemented production metrics > Initiated a shared planning with transport provider to improve delivery stream and production process – time saving> Managed 30+ workers in their day to day work Show less

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  Micropole

  Dec 2014 - Oct 2017

  Consultant

  Micropole is a consulting and engineering company, with bases in Europe and Asia, specializing in the creation of added-value. Micropole partners its customers in the Business Intelligence, e-Business, ERP and CIM/CRM fields.Product Owner – ORANGE BUSINESS SERVICESMission:Delivering a revenue forecasting tool for International scope based on Agile methodology with a strong evolution of business needsMain roles> Owner of Business needs (gathering, prioritizing and analyzing) > Acted as bridge between Business and IT streams to ensure reactivity towards users requirements and consistency with IT constraints > Drove rolling change management and users support > Animated business workshops between teams with different expectations, analyzed the results and helped arbitrating> Organized monthly acceptance testing session> Prepared and managed regular communication towards users community, project sponsors and stakeholders> Suggested process evolution and set up Proof Of Concept session to get business agreementConsultant – SAGEMCOM/ASTRAZENECA/ALTENDeveloped Budget and P&L applications in multidimensional cubes based on EPM tools such as SAP BPC and Hyperion Planning Show less

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  Sciforma - One2Team

  Oct 2017 - now

  • Key Account Manager

    Sept 2022 - now

  • Head of Customer Success

    Apr 2019 - May 2023

  • Customer Success Manager

    Oct 2017 - May 2023