Heart Reyes - Cuenca

Heart Reyes - Cuenca

location of Heart Reyes - CuencaMetro Manila, National Capital Region, Philippines

Connect with Heart Reyes - Cuenca to Send Message

Connect

Connect with Heart Reyes - Cuenca to Send Message

Connect
  • Timeline

  • About me

    Project Lead at Simplus

  • Education

    • University of the Philippines - Diliman

      2013 - 2013
      Computer Programming
    • Interface Computer College

      2007 - 2011
      Bachelor Information Technology
  • Experience

    • Misys

      Jul 2013 - Nov 2023

      Provide high quality Salesforce end user support to 1000+ Misys global users of Salesforce Service Cloud.> Designed, setup and maintained Salesforce standard objects, custom objects and while also structuring user roles, security profiles and workflow rules.> Created training materials based on business requirements.> Ensured data integrity through the appropriate use of loading and exporting tools, for bulk of data using Data Loader.> Created and updated users, reports and dashboards to track pipeline/stages for management visibility, .> Performed user & administration training sessions for clients to utilize Salesforce and respective programs.> Maintain and provide support to Misys Customer Portal users.> Create and maintain user roles and profiles, security settings, access settings to support organization> Deliver training to Misys new joiners on Salesforce application functions> Performed data integrity and manipulation task such as but not limited to merging duplicate records, mass update of data.> Performed periodic data cleansing exercise> Design and develop reports and dashboard for metrics reporting Show less

      • Salesforce Administrator

        Oct 2014 - Nov 2023
      • License Compliance

        Jul 2013 - Sept 2014
    • Finastra (formerly Misys)

      Jun 2017 - Oct 2023
      Senior Salesforce Administrator

      > Provide high quality Salesforce end user support to 1000+ Misys global users of Salesforce Service Cloud.> Designed, setup and maintained Salesforce standard objects, custom objects and while also structuring user roles, security profiles and workflow rules.> Created training materials based on business requirements.> Ensured data integrity through the appropriate use of loading and exporting tools, for bulk of data using Data Loader.> Created and updated users, reports and dashboards to track pipeline/stages for management visibility, .> Performed user & administration training sessions for clients to utilize Salesforce and respective programs.> Maintain and provide support to Misys Customer Portal users.> Create and maintain user roles and profiles, security settings, access settings to support organization> Deliver training to Misys new joiners on Salesforce application functions> Performed data integrity and manipulation task such as but not limited to merging duplicate records, mass update of data.> Performed periodic data cleansing exercise> Design and develop reports and dashboard for metrics reporting Show less

    • Simplus

      Jan 2024 - now
      Project Lead
  • Licenses & Certifications

    • Salesforce Certified AI Associate

      Salesforce
    • Salesforce Certified Advanced Administrator (SCAA)

      Salesforce
    • Salesforce Certified Administrator (SCA)

      Salesforce