Heart Reyes - Cuenca

Experience

• 

  Misys

  Jul 2013 - Nov 2023

  Provide high quality Salesforce end user support to 1000+ Misys global users of Salesforce Service Cloud.> Designed, setup and maintained Salesforce standard objects, custom objects and while also structuring user roles, security profiles and workflow rules.> Created training materials based on business requirements.> Ensured data integrity through the appropriate use of loading and exporting tools, for bulk of data using Data Loader.> Created and updated users, reports and dashboards to track pipeline/stages for management visibility, .> Performed user & administration training sessions for clients to utilize Salesforce and respective programs.> Maintain and provide support to Misys Customer Portal users.> Create and maintain user roles and profiles, security settings, access settings to support organization> Deliver training to Misys new joiners on Salesforce application functions> Performed data integrity and manipulation task such as but not limited to merging duplicate records, mass update of data.> Performed periodic data cleansing exercise> Design and develop reports and dashboard for metrics reporting Show less

  • Salesforce Administrator

    Oct 2014 - Nov 2023

  • License Compliance

    Jul 2013 - Sept 2014
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  Finastra (formerly Misys)

  Jun 2017 - Oct 2023

  Senior Salesforce Administrator

  > Provide high quality Salesforce end user support to 1000+ Misys global users of Salesforce Service Cloud.> Designed, setup and maintained Salesforce standard objects, custom objects and while also structuring user roles, security profiles and workflow rules.> Created training materials based on business requirements.> Ensured data integrity through the appropriate use of loading and exporting tools, for bulk of data using Data Loader.> Created and updated users, reports and dashboards to track pipeline/stages for management visibility, .> Performed user & administration training sessions for clients to utilize Salesforce and respective programs.> Maintain and provide support to Misys Customer Portal users.> Create and maintain user roles and profiles, security settings, access settings to support organization> Deliver training to Misys new joiners on Salesforce application functions> Performed data integrity and manipulation task such as but not limited to merging duplicate records, mass update of data.> Performed periodic data cleansing exercise> Design and develop reports and dashboard for metrics reporting Show less

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  Simplus

  Jan 2024 - now

  Project Lead