Prithwish Paul

Experience

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  Kundu Travels

  Aug 2014 - Dec 2017

  Business Manager

  • Complete responsibility of the business. Promotion, Handling clients, Finances, Maintaining records in Microsoft excel,word,PowerPoint.• Coordinates day-to-day execution of the process.• Identifying and implementing changes to the process.• Identifying exceptions and deviations, as well as management of these situations.• Communicating new and changed policies.• Ensuring the standards and procedures are being followed.• Identifying and implementing process improvement.• Creating, analyzing and distributing process reports.• Notifying the participants in the process when standards and procedures are not being followed.• Performing day to day process administration.• Ensure completeness and integrity of information collected to conduct daily operations.• Establishment of measurements and targets to improve process effectiveness and efficiency.• Responsible for evaluating the performance of the process. Show less

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  Poddar International

  May 2019 - Mar 2022

  Business Process Manager

  Key Responsibilities:• Lead a team of 12 employees to perform daily responsibilities.• Referral Management which includes eligibility verification and updating patient records.• Medical insurance billing with CPT / ICD 10 codification & eligibility verification.• Assisted patients in all medical office formalities and ensured proper treatment.• Prepared schedule of back office work and evaluated performance of all employees.• Monitored all treatment delivered to patient and ensured its satisfaction.• Ensured compliance to all company objectives and ensured regular quality improvement programs.• Managed employee performance by various center managers.• Participated in various clinical reviews and ensured correction of all deficiencies.• Documented medical records of clients and maintained it.• Scheduled appointments for patients and greeted on arriving.• Prepared all patients for treatment according to Medical Director requirement.Key Projects and Achievements:• Processed over …… referrals from over …… PCP offices, covering over approx., 5 Health Plans and 15 IPAs spread across Northern CA region.• Reviewed over 20000 cases before pushing it for specialist physicians consulation.• Streamlined internal processes by working with department managers to identify all process requirements.• Improved information gathering and data access for managers.• Studied company-wide processes and ensured compatibility of applications.• Advocated for in-house training to ensure analysts are up to date on new processes. Show less

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  Accenture

  Apr 2022 - now

  Service Managment Analyst

  Responsible to design methodologies; processes and technologies to transform raw data into meaningful information to the management to support advanced analytics, business performance and strategies. The core task involved collecting, consolidating and generating daily, weekly and monthly reports with focus on KPI targeting and trending analysis to the stakeholders along with ad hoc strategic analysis. Analyze the results, prepare key presentations and predictive analysis for Operations to achieve the target without impacting KPI. Design; development and circulation of the SLA performance to the senior management. Design dashboards to highlight key areas of business performance and provide analysis to support decision making. Development and circulation of Scorecard that would provide performance overview of the team members along with the Key Metrics - Productivity; Efficiency; Capacity Utilization and Quality. Analyze ongoing operations, systems, and performance metrics to identify and implement process enhancements. Explore and implement automation that would reduce manual efforts and improve the productivity & efficiency of the team.Assist in integrating new businesses, enhancing current reporting practices for smooth transition of the business processes. Documentation of Operational Excellence on projects which involves defining lean methodologies like 5S and 3X3 matrices. Show less