Eric Nangan

Experience

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  Marvelous Faith Academy

  Jun 2005 - Jan 2007

  Admin Assistant

  •Assisting Student for their Computer Subject.•Knowledge of the basic accounting principles.•Knowledge of relevant computer software like MS Office.•Working knowledge about the internet and email.•Knowledge of all the administrative procedures.

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  Jollibee Foods Corporation

  Feb 2007 - Feb 2008

  Restaurant Crew
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  Tropical Hut Food Market

  Mar 2008 - Apr 2009

  Restaurant Service Crew

  Daily duties include making fresh coffee, replenishing supplies and condiments, maintaining inventory and taking food orders. They must maintain cleanliness in food service areas and throughout the food establishment. Duties may also include notifying kitchen staff of any food orders or food shortages. Give Customer excellent dine in and smile before they leave.

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  Metrobank Card Corporation

  May 2009 - Mar 2010

  Sales and Marketing Officer

  offering bank clients a variety of bank products and services such as credit cash loans,bank balance transfer,credit insurances ,credit cards and personal insurance.core duties that a customer service clerk needs to perform are as follows:•Writing reports and analyzing customer service that the organization provides.•Visiting customers for providing a personalized service.•Developing the complaints or feedback procedures that could be used by the customers.•Developing all customer service policies, procedures and standards for the department or organization.•Extending advice and help to the customers by using the organization’s products and services.•Contacting the customers courteously via telephone, emails, regular letters etc.•Inquiring and resolving customer grievances and complaints that may be too complex or long-standing and those that have been passed over by customer service agents.•Handling any major incident or customer service complaints like a customer being taken ill or some security issues. Show less

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  Bayan Telecommunications

  Mar 2010 - Feb 2011

  International Customer Service Officer

  Answers customers’ queries • Understands and fulfill customer needs and requirements. • Maintains positive attitude during customers’ interactions. • Ensures sales activities are handled in line with Alghanim policy. • Supports in solving customer concerns/complaints. • Works in coordination with Section Heads to provide excellent customer service. • Keeps all company information including sales figures strictly confidential • Follows International standard for policies and guidelines • Demonstrates high problem solving skills • Practices high knowledge of Company major functions and responsibilities • Follows-up on pending customer issues with effective use of computer applications and telephone etiquette. • Being aware of business KPIs and objectives • Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc… • Contributes to cost control and minimizing theft measures Show less

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  Citi

  Feb 2011 - Aug 2011

  Portfolio Sales Officer

  international banking industry ,call outs bank clients and offer huge bank products and services,maintaing file for wealth banking services, processing cash loans,balance transfer in intra or outside banks,shield insurance and credit protect.Writing reports and analyzing customer service that the organization provides.•Visiting customers for providing a personalized service.•Developing the complaints or feedback procedures that could be used by the customers.•Developing all customer service policies, procedures and standards for the department or organization.•Extending advice and help to the customers by using the organization’s products and services.•Contacting the customers courteously via telephone, emails, regular letters etc.•Inquiring and resolving customer grievances and complaints that may be too complex or long-standing and those that have been passed over by customer service agents.•Handling any major incident or customer service complaints like a customer being taken ill or some security issues.•Issuing compensations or refunds to customers. Show less

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  MoneyGram International

  Aug 2011 - Jul 2012

  Sales and Marketing Officer

  Providing administrative support and assistance•Handling travel arrangements for the sales and marketing department•Scheduling meetings and conferences•Collecting data and information and collating them into graphs and charts•Taking minutes of the meeting and then typing out and distributing to all attendees•Facilitating communication between the sales and marketing department and other departments of the organization•Following up on customer orders•Billing•Ordering office supplies•Answering phones•Fixing appointments with clients and customers Show less

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  Universal Food Company W.L.L.

  Jul 2012 - Dec 2015

  Trainer

  *Making arrangements for training of new joiners and also of existing staff*Writing reports and analyzing customer service that the organization provides.•Visiting customers for providing a personalized service.•Developing the complaints or feedback procedures that could be used by the customers.•Developing all customer service policies, procedures and standards for the department or organization.•Extending advice and help to the customers by using the organization’s products and services.•Contacting the customers courteously via telephone, emails, regular letters etc.•Inquiring and resolving customer grievances and complaints that may be too complex or long-standing and those that have been passed over by customer service agents.•Handling any major incident or customer service complaints like a customer being taken ill or some security issues.•Issuing compensations or refunds to customers. Show less

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  ITC Promotions

  Jan 2016 - May 2017

  Store Incharge and Sales

  * Generating Sales and Manage Shop.*Provide Customer an Excellent Service by giving them advise of what design of the Tees are suitable for them.* Doing Administrative jobs like making reports in Daily Basis.*Monitoring stocks and Monthly inventory

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  Blend Refreshment Company

  May 2017 - May 2018

  Store Manager

  Overall Manage Store

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  ITea Food & Restaurant Company

  May 2018 - now

  Operations Manager

  Create Brand and Manage the whole entire restaurant operations