Julia Dias

Experience

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  Boston Market

  Feb 2002 - Apr 2011

  Restaurant General Manager

  Advanced to increasingly responsible positions, culminating in management role with oversight for a convenient family restaurant. Directed 15 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelinesTransformed overall operation of this location by improving customer service by cross-training team members in order to provide fast and efficient service. Improved the facility structure and environment by monitoring cleaning and maintenance closely Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.. Overall re-structure of the catering program by investing in community networking and customer loyalty. Improved Sales vs. Prior Year 50% in 2010Implemented a team member recognition program where customer feedback, college referrals and benchmarking added points to each team member store performance track. Prizes were awarded every period. Show less

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  Taco Bell/kfc Restaurant

  Apr 2011 - Apr 2012

  Senior Assistant General Manager

  Hired to manager position to recruit, train and supervise 27+ service and food champs. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkoutWon “Flow Thru Award” for instrumental role in driving record-high sales increases, exceeding budget goals with Sales vs. Prior Year of 115%..Reduced staff turnover in the second half of 2011 by 30%, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.Elevated store’s guest-satisfaction index from 50% to 70-80%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Improved speed with service from 30% to 80-90% along with improved guest service scores, by implementing quality checks at the end of the line as well as service Show less

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  Salter College

  May 2012 - Oct 2012

  Admissions Representative
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  Language Bridge LLC

  Nov 2012 - Aug 2013

  Medical Interpreter - Portuguese

  Facilitate communication between patients and providers in order to provide the best assessment of the patient's health by health care providers.

• 

  Detour Construction LLC

  Jan 2013 - now

  Business Office Manager

  Manages all office functions to promote and support everyday operations of the business. • Employee documentation management – Human Resources • Quick Books – bookkeeping and report production• Company financial management – A/P and A/R• Manages Labor Union Program with the states of Massachusetts and Connecticut• Payroll Management

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  Commonwealth Care Alliance

  Sept 2013 - now

  This position works collaboratively across all departments at CCA CGWest to enhance productivity and efficiency of the clinical group. This role ensures smooth, helpful and continuous communications throughout cross-functional settings with all collaborating partners.• Reviews, interpreters, and creates of guidelines, workflows, and processes• Develops training materials and conducts training and educational activities• Works on the enhancement and development of the Integration model• Develops productive and collaborative working relationships with internal and external partners, customers, and suppliers• Creates and manages training program for the Operations Team• Works closely with Departments Leadership to provide support to teams operations• Direct supervision of Operation Coordinator and Operations Development Team functions• Exhibits effective, adaptive leadership style that promotes innovation and establishes work priorities• Monitors team performance through regular team meetings and individual supervision, problem solve and make workflows changes as needed to optimize function of the team• Coaches and mentors staff for professional development and performance improvement• Works with Administrator, Clinical Leadership, and others to initiate appropriate changes as needed Show less

  • Director, Clinical Group Administration and Operations

    Jan 2022 - now

  • Administrative Site Manager

    Jan 2018 - Jan 2022

  • Associate Administrator

    Sept 2013 - Jan 2018