Ziyan C.

Experience

• 

  Plusgrade

  Sept 2019 - May 2021

  Integration Specialist

  Technologies: JSON, SQL, React, HTML, CSS, Groovy, Java, XML, JasperReports, Splunk, Grafana, Git, Jenkins, Jarvis, SendGrid Tools: Slack, JIRA, ConfluenceResponsibilities: • Solution Implementation: delivered integration solutions for new partners by JSON, XML and MySQL management, following Agile Software Development method and Continuous Integration practice.• Template Rendering: created email and web pages based on given design templates using HTML, CSS and Groovy.• Technical Support: resolved Level-2 technical requests from 70+ partners with <1 day turnover rate; engaged cross-functionally with product and engineering to analyze and triage Level-3 requests.• Standard Operational Procedure (SOP) Development: defined effective workflows to accelerate the process of technical implementation of partner requests.o created a generic JIRA epic for implementing Dynamic Seat Blocker product for multiple airline partners (e.g., Royal Jordanian Airlines, Oman Air) that successfully shortened the integration lifecycle from 2 months to 2 weeks Show less

• 

  AppDirect

  May 2021 - Jun 2022

  Technical Program Manager - ISV and Channel Operations

  • Program Development: own the expansion and execution of the Network Catalog Program.o enable 90% of the annual platform E-Commerce Subscription related Gross Merchandise Value (GMV)o act as primary technical point of contact for Independent Software Vendors (ISVs) (e.g., Samsung, IBM, Salesforce) to drive the seamless integration of SaaS productso conduct bi-annual business analyses for technical compatibilities between platform and potential ISVs• Catalog Lifecycle Management: lead quarterly performance examination for 500+ profiles in terms of validity of endpoint connections, accuracy of campaign materials and pricing strategies and etc.• Operation Management: optimize and automate operation processes to improve the overall program wellness:o real-time irregular purchase Splunk alert helps prevent fraudulent user behaviorso automated response to client inquiries on JIRA enhances client satisfaction• Request Analysis: pinpoint responsibilities and identify ownership for partner feature requests; create and triage tickets through cost-benefit analysis of incremental efforts and impact scopes.• Single Sign On Configuration: connect to external cloud services as an identity provider with SAML 2.0 protocol:o expanded product catalog by 5% in 2021o create step-by-step instructions for users, significantly improve the ease of platform use and increase customer stickiness Show less