Brody Young

Experience

• 

  KFC

  Jan 2014 - Mar 2016

  Team Member

  Team Member/Cook, prepared KFC food products and cleaning of restaurant

• 

  APS Group (Australian Personnel Solutions)

  Mar 2016 - Sept 2019

  Picker

  Picker/Packer for Coles Dry Goods and Cigarette products

• 

  Xenontech

  Sept 2019 - Aug 2021

  Information Technology Support Technician

  Troubleshooting of hardware and software(Computers, Tablets, Laptops, Network Switches, Wireless Access Points, Network faults)Logging devices for warranty repairs, following up with repairs and finding alternatives if the circumstance arises.Removal and installation of new and existing IT equipmentDeployment of applications within a domainCreating and maintaining Print ServersExperience in Network infrastructure (Switches, WAP’s, troubleshooting)Help desk, ticket management and escalation experienceExtensive knowledge of Windows and Mac environmentsExperience in MacOS MDM solutions Show less

• 

  Computershare Australia

  Aug 2021 - now

  ●Updating and building task sequences for SOE builds● Packaging and deployment of Software within SCCM/MECM● Security and Compliance Patching of Server 2012/2016/2019/2022and VMware Servers.● Troubleshooting servers on non-compliance to bring back to acompliant state.● Configuring software applications and deploying for end users.● Experience in MS Active Directory, MS Exchange.● Creating and deploying Group Policy objects forWorkstations/Servers/Security Groups.● Experience in being Lead Engineer for projects involvingdeploying applications to 10,000+ end users.● Troubleshooting applications and packages on deployments toensure compliance.● Experience in working in global team navigating European andAmerican time zones, liaising with other team members andworking on solutions over multiple regions. Show less - Providing 2nd & 3rd level desktop support to end users at multiple office locations in Sydney (Remote and On-Site- Providing 1st level Network, Server, Storage, Printer & Voice support (including mobile devices).- Building, configuring & deploying desktop computers, laptops, tablets & mobile devices to end users.- Troubleshooting issues in Windows 7 & 10 Operating Systems.- Troubleshooting issues with Office 2010, 2013 & O365 (2016).- Troubleshooting hardware issue on Desktop computers & Laptops.- Troubleshooting VDI (Virtual Desktop Infrastructure) issues.- Installing & configuring software applications for end users.- Managing IT assets for new & departing employees.- Experience in MS Active Directory, MS Exchange, HP Device Manager and Citrix Desktop Director.- Patching Ports for users in Network Distribution Rooms- Experience using SCCM reporting to gain information on devices in the IT environment.- Ensuring machines/devices in the IT environment are kept up to date with the latest security patches to ensure a ‘Compliant’ state is maintained.- Virus & Malware mitigation for devices in the IT environment.- Working with External Vendors/Suppliers/Technicians to replace faulty hardware in laptops and printers where stock is not present on site.- Support for Audio/Visual equipment in Meeting Rooms and Conference Centre.- Asset Management of Loan Equipment.- Experience using HP Service Manager ticketing system- Experience using SNOW - Service Now ticketing system Show less

  • Global System Management Engineer

    Jul 2023 - now

  • Site Support Engineer

    Aug 2021 - Jul 2023