Michael Dibble, CSPO

Experience

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  Jackson Hewitt Tax Service Inc.

  Jun 2003 - Jun 2011

  -Consulted with project stakeholders to understand project goals and their measurement - Decomposed project goals into user stories, user story boards, and data workflow for Case Management, data warehousing, and VOIP/PBX integration. - Created the requirements and goal definitions, design, relocation, and retirement of data centers: - Oracle Financials, Windows and UNIX server, WAN network for technology and corporate locations. - Work across all cross functional teams to test system functionality and data integrity in the transactional systems and the data warehouse. Show less - Lead a team of 4 Software Analysts for 3 years focused on banking and accounting systems- Coordinated R&D testing for new technologies to provide cost saving technologies for franchise locations and corporate operations- Conducted manual regression and automated test script for data processing, and data quality using Work and Excel to document that test case and results, KSH Scripts SQL to validate data MDM and data warehouse ETL processing.- Provided code reviews C, C#, C#.Net, VB, VB .Net, Foxpro, and SQL Show less

  • Field Operation Director

    Sept 2008 - Jun 2011

  • Project Lead

    Jan 2006 - Sept 2008

  • Software Analyst

    Oct 1999 - Jan 2006

  • UNIX Admin / Storage Management

    Jun 2003 - Sept 2004
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  Citi

  Jan 2011 - Mar 2024

  Information Technology Business Analyst

  Business Analyst - Managed documentation for multiple fast-paced projects simultaneously. - Collaborated with cross-functional teams to understand business goals and decomposed into user stories, success criteria, and test cases. - Developed any required documentation including designs, BRDs, FRDs, and TRDs. - Worked with cross-functional teams to build and maintain changes documentation. - Scheduled and executed all daily standup, grooming, prioritization, and status meetings. - Facilitated backlog grooming sessions with cross-functional teams to refine stories, success criteria, and estimations. - Developed and coordinated all testing.Data Analysis - Advance knowledge and hands on experience with SQL. - Provided support to development/scrum teams and stakeholders for disparate data analysis. - Developed work products to review, monitor, and alert DQ issues.Project Management - Developed measurement standards for resource leveling across all projects. - Communicate timely and accurate status to appropriate levels. - Maintained accountability in projects and drove projects to success in alignment with the goals. - Conducted the appropriate level of discussions on projects delivering the most accurate and current information. - Assist in creating and implementing new processes and procedures as required.Product Management - Conducted user groups composed of all clients to assist in the development of a product vision, client priorities, and road map. - Conducted demo for the stakeholders to review solutions to solicit feedback. - Conducted workshops for products. - Reviewed all failed test cases across all scrum to understand the sprint impact. - Initiated and managed all SOW negotiations with third parties including: product, service and support, and maintenance. - Developed business plans for change requests for budget procurement. Show less

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  Raymond James

  Mar 2024 - now

  Senior Analyst