Ellie Artl

Experience

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  Ganley Chevrolet, Inc

  Mar 2011 - Jul 2014

  Business Development and Internet Call Center Sales Manager - Public Relations

  • Initiated Price Quote and managed communication with approximately 500 - 750 incoming leads per month on average.• Managed all internet Leads and marketing thru Auto Base CRM.• Kept track of GM manifest programs thru GM Global Connect.Public Relations Manager: Followed up on all Service Warranty customers + New SOLD customers (CSI – 98%)Lease Renewal + Equity Alert Director - Initiated Communication – Set Appointments

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  I-90 Nissan

  Jul 2014 - Oct 2015

  Internet and Business Development Call Center Manager / CRM Sales Manager

  • Initiated Price Quote and managed communication with approximately 250 - 400 incoming leads per month on average.• Internet Sales accounted for approximately 1/3 of the overall new car business. • Generated email price quote + Initiated telephone follow up communication with all incoming Internet leads.• Set showroom appointments. • Acted as liaison between customers and management prior to showroom appointment.• Met and greeted all customers who come in for an appointment.• Maintained email correspondence with all responsive customers on daily basis.• Followed up all unsold prospects on an ongoing basis.• Maintained records of all Internet activity through Rey Rey CRM Management software program. Show less

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  Montrose Westside Auto Group

  Dec 2015 - Jan 2017

  Business Development Manager - Internet Call Center Manager / CRM Sales Manager + Public Relations

  • Initiated Price Quote and manage communication with approximately 800 - 1000 incoming leads per month on average.• Internet Sales accounted for approximately 25% of the overall new and used car business.• Generated email price quote. • Initiated telephone follow up communication with all incoming Internet leads.• Set showroom appointments - Served as mentor, coach and trainer for staff.• Created and initiated monthly email marketing blast for all 4 franchises.• Monitored all incoming sales calls with team and provided training a support for team.• Acted as liaison between customers and management prior to showroom appointment.• Met and greeted all customers who come in for an appointment.• Maintained email correspondence with all responsive customers on daily basis.• Followed up all unsold prospects on an ongoing basis.• Maintained records of all Internet activity through PROMAX CRM Management software program. Show less

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  KeyBank

  Jan 2017 - Apr 2019

  Centralized Telemortgage Loan Officer - @ World Headquarters in Brooklyn, OH - Originate mortgage loans from inbound referral leads. - Ranked Top Performer in the Nation 3 months in a row for Equity Loan Production and consistently maintained top 10 ranking in the nation for the entire time I was in the TeleMortgage Loan Department.- Produced 2 Million dollars of revenue per month as a top performer.- Display consultative selling skills to build rapport, strengthen and expand client relationships.- Use financial calculations and current rate/pricing to quote 1st Mortgage and Equity Loan products.- Educate customers on available loan products with the ability to effectively cross- sell other bank products. - Explain the characteristics and eligibility requirements of various loan programs and government guidelines in order to determine the appropriate loan programs that meet the customers financial needs. - Use computer systems to capture customer information, maintain product knowledge, register loans effectively, manage pipeline and submit cross- sell referrals. - Partner with our third- party operations team to ensure seamless transfer of file. - Work collaboratively in team environment to achieve team, department, and line of business commitments.- Adhere to established policies and procedures related to sales, regulatory compliance, quality, and client contact.- Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous. Show less • Financial navigator for life, deliver solutions to clients through ease, value and expertise to assist in achieving their financial wellness goals.• Manage a book of business of over 750 clients with a portfolio of over 33 Million Dollars in total assets.• With less than a year as a personal banker, I am ranked 873 among all 1649 bankers at Key nationwide. • Perform role of liaison officer amid lending department and applicants to assure prompt and best possible customer service provided.• Evaluate client credit history and assisted loan officers in assessing risk and recommend exposure limits by determining creditworthiness.• Analyze submitted data associated with loan packages for accurateness and completeness.• Identify and resolves complex client service opportunities and provides sales and service assistance to all clients.• Provides banking sales solutions for deposit, loan and investment products including cross selling.• Acquire new clients and maintain current book of business to support growth of profitable portfolio to achieve individual and team goals.• Ensures compliance with operational, security and audit procedures and policies.• Backup on the Teller platform assisting with account transactions, maintaining responsibility for a cash drawer balancing procedures• Follow all state and federal regulation process and underwriting guidelines.• Accurately process all financial service transactions and serves as mentor, coach and trainer for new staff. Show less

  • Mortgage Loan Officer

    Jan 2018 - Apr 2019

  • Personal Relationship Banker

    Jan 2017 - Jan 2018
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  NewRez LLC

  Dec 2018 - May 2022

  Mortgage Loan Officer

  ● Received regional branch recognition award for writing over $25 MILLION in loans in 2021 - 278 loans.● Consistently meet and exceeded goals successfully averaging 20-30 closed loans per month and ranked top 2 or 3 in Ohio Office of 40 + loan officers. Over 80% Conversion / Top in Ohio 67% App to Lock● Sell and originate refinance mortgages by telephone application process.● Proactively identified solutions for customers during application process and obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.● Obtain, verify, and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.● Compile database of loan applicants' credit histories, corporate financial statements and other financial information.● Maintain strict confidentiality of bank records and client information.● Explain very technical financial information to applicants in easy to understand language.● Comply with all regulatory guidelines and requirements.Current RESUME Attached in "Feature" Section above. Show less

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  New American Funding

  Aug 2022 - Jan 2023

  Senior Mortgage Loan Officer
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  Cardinal Financial Company, Limited Partnership

  Jan 2023 - Jun 2024

  Recognized for being 1 MILLION DOLLAR Top Producer June 2023 + April 2024 + May 2024

  • Senior Mortgage Loan Originator

    Jan 2023 - Jun 2024

  • Mortgage Loan Originator

    Jan 2023 - Jun 2024
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  Citywide Home Mortgage

  Dec 2024 - now

  Mortgage Loan Originator

  Mortgage Loan Originator Focus on Refinance