Ramon Matos

Experience

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  Wells Fargo Advisors (Formerly Wachovia Securities)

  Mar 2004 - Jun 2008

  Fortune 100 Financial Services FirmRole Description: Served as a project manager supporting the Asset Movement Cash department to implement solution.• Coordinated the integration of branches and clearing correspondent firms from pre-printed checks to laser printing technology, resulting in a $200k annual savings for the business services group.• Successfully delivered effective options and recommendations for providing laser check technology to 434 Wachovia Securities branches, and 18 clearing correspondent firms with 62 branches across the country. • Coordinated and oversaw operations of cross-functional teams in over nine areas throughout the company. • Coordinated with clients to gather laser check requirements, author specifications, analyze and prioritize requests, mitigate risk, allocate resources and deliver final products. Show less Fortune 100 Financial Services FirmRole Description: Served as a business analyst for various initiatives supporting the Dividends department. • Created requirements, and coordinated implementation, and integration of a Bank of New York data feed to automate an existing manual process. The new automation allowed Wachovia Securities to receive interest and redemption information prior to payment. As a result, the new process increased customer service levels and reduced firm risk, by eliminating inefficiencies in the exception processing of approximately $70 to $100 million worth of client funds on a daily basis. • Created a phone log tracking database for the Clearing Correspondent conversions operational response team. The tracking database has improved service to clients by providing a proactive method of identifying service issues. Call metric reports were created for all levels of management. • Scheduled and coordinated workflow meetings between the Dividend and Physical Securities department to eliminate inefficiencies and mitigate risk in the processing of bearer bond coupons. Also, added new functionality and reports to the coupon processing database used by the Dividend department. Show less

  • Laser Check Printing Implementation Project

    Jun 2006 - Jun 2008

  • Business Analysis - Dividends Department

    Mar 2004 - Jun 2006
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  SingleStone Consulting

  Jun 2008 - Feb 2016

  Fortune 500 Financial Services FirmRole Description: Served as a project manager and engagement manager supporting the Collections group for the bank.• Project/Program management tasks encompassed all phases of a full project life cycle, from Initiation through Closure. Beyond the requirement gathering, application development planning/construction and testing phases of the projects, additional responsibilities included developing the project business case, securing project funding, project initiation, project setup/planning, financial and resource forecasting, budget actual/variance tracking, change management, status reporting, project risk and issue tracking. Bank approved Project Management, Portfolio Management and Change Management tools, such as but not limited to Microsoft Project, and Planview were utilized.• Developed communications, testing and training plans, scheduled rollout, and related support materials to facilitate the overall change.• Managed a group of consultants (Project Managers, Process Engineers, and Business Analysts) and collaborated with cross-functional teams participating in the project delivery tasks.• Functionality includes the delivery of a new dialer and call recording platform, new collections strategy engine, and agent user desktop.• Particular emphasis on Managing Change due to the large amount of change to be introduced into operations processes. Show less Fortune 500 Financial Services FirmRole Description: Served as a project manager and engagement manager supporting the Mortgage Loss Mitigation group for the bank.• Project/Program management tasks encompassed all phases of a full project life cycle, from Initiation through Closure. Responsibilities included project initiation, project setup/planning, financial and resource forecasting, budget actual/variance tracking, change management, status reporting, project risk and issue tracking. Bank approved Project Management, Portfolio Management and Change Management tools, such as but not limited to Microsoft Project (Office), and Planview were utilized.• Developed communications, testing and training plans, scheduled rollout, and related support materials to facilitate the overall change.• Managed a group of consultants (Process Engineer, and Business Analysts) and collaborated with cross-functional teams participating in the project delivery tasks.• Functionality included the delivery of a new vendor hosted loss mitigation application used by agents.• Particular emphasis on Managing Change due to the large amount of change to be introduced into operations processes.• Full implementation completed in Q4 2014. Show less Fortune 500 Financial Services FirmRole Description: Served as an audit / risk mitigation program manager and engagement manager within the business controls team for a major banking institution.• Partnered with business, risk, compliance, legal, and technology cross-functional team to remediate group internal audit findings.• Developed program plan for 8 projects to include current state assessment, future state recommendation and implementation plan.• Based on discoveries during remediation project, team made recommendations to improve operational efficiency and risk controls. Show less Fortune 500 Financial Services FirmRole Description: Served as an audit / risk mitigation program manager within the business controls team for a major banking institution.• Partnered with business, risk, compliance, legal, and technology cross-functional team to remediate group internal audit findings.• Developed program plan for 9 projects to include current state assessment, future state recommendation and implementation plan.• Based on discoveries during remediation project team made recommendations to improve operational efficiency and risk controls. Show less Fortune 100 Financial Services FirmRole Description: Served as a project manager on the IT implementation team supporting a bank core system implementation effort.• Partnered with business and technology subject matter experts and program management to define, document, socialize, project manage and implement current and future state business processes and business requirements.• Coordinated and conducted a time study on Deposit Account Opening, providing analysis and recommendation to senior leadership related to opportunities for operational improvements. Show less Fortune 100 Financial Services FirmRole Description: Served as a process engineer on the IT team supporting a technology process improvement effort for a major banking institution.• Brought onboard to support and coach IT process owner and manager in creating effective and efficient IT processes by implementing a holistic end to end process model. • Developed process maps detailing the enterprise visualization of the process. • Established a risk based set of process controls.• Established metrics to measure the effectiveness and efficiency of the process.• Established process governance team to manage and mature the process with continuous improvement. • Created process map detailed activity descriptions and procedures. • Defined divisional and enterprise interaction and communication model to support end users and IT Stakeholders. Show less

  • Unified Contact Center and Collections System Implementation

    May 2014 - Feb 2016

  • Mortgage Collections and Loss Mitigation Software Implementation Project

    Jan 2014 - May 2014

  • Early Stage Consumer Collections Internal Audit Remediation Project

    Sept 2012 - Dec 2013

  • Mortgage Internal Audit Remediation Project

    Mar 2012 - Sept 2012

  • Multi-Year Bank System Implementation Project

    Oct 2010 - Mar 2012

  • IT Business Process Management

    Jun 2008 - Oct 2010
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  CapTech Consulting

  Feb 2016 - Nov 2016

  Fortune 100 Financial Services FirmRole Description: Served as a process engineer supporting the bank’s Agile center of excellence.• Facilitated workshops to document current state processes and tools assessment related to project risk management, e.g. Define types of risks to identify and track, identify where in the process risk discussions occurred, understand how risk assessments are conducted and tracked, and understand how risk partners are engaging with agile teams.• Identified process gaps and improvement opportunities.• Provided future state process and system design recommendations. Show less Fortune 100 Financial Services FirmRole Description: Served as a program manager supporting the conversion initiative.• Partnered with business and technology subject matter experts and project management teams todefine, document, socialize, and manage the implementation of the card conversion from MasterCard to Visa for credit/debit cards, and ATM.• Lead the program tasks of the project, which included call center and third-party embossing capacity management, data analytics reporting of customer communications, operations conversion planning, and technology enhancement implementation. Show less

  • Managing Risk for Agile work at the Bank

    Aug 2016 - Nov 2016

  • Credit/Debit Card Conversation Program

    Feb 2016 - Aug 2016
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  CapTech Consulting

  Sept 2019 - Sept 2021

  Role Description: Served in various key leadership roles for the CapTech Atlanta office.• Atlanta Management Committee (AMC) – As a member of the office leadership team, I was accountable for executing and delivering on key annual strategic objectives for the Atlanta office.• Account Management Office Lead (AMOL) – As the AMOL, I was accountable for managing the account management processes, routines, and metrics for the key accounts owned by the Atlanta office.• Account Executive – As an account executive, I was accountable for the management, health, and growth of a strategic key account, i.e., Develop account strategy, build client relationships, manage account delivery, and ensure the overall health of the account with set target revenue goals. Show less Top 5 US Health Insurer Role Description: Served as the Engagement Director and Agile delivery lead.• Focused on the implementation of advanced analytics, and infrastructure modernization to optimize and automate the identification of Fraud, Waste, and Abuse in the claims payment lifecycle.• Partnered to deliver on Program Integrity’s vision for data-driven digital transformation by focusing on modernizing technology, optimizing operational workflows and fostering a culture of innovation and connected customer experiences.• Introduced end-to-end, cross-functional ML Ops for faster, more efficient analytic development through tighter collaboration between business, data science and IT. Process components are measurable, repeatable, scalable.• Multi-year effort supported by three cross functional delivery teams (35 – 40 consultants) Show less Top 5 US Health Insurer Role Description: Served as a strategy consultant supporting the payment integrity business and technology teams.• Lead collaborative workshops with the business and IT executives to define the multi-year strategy. This included the architectural designs and capabilities alignment to meet business strategic objectives.• Work effort resulted in stakeholders effectively prioritizing initiatives focused on becoming a digital first organization and adopting advanced analytics into their key business processes. Show less

  • CapTech Atlanta Office Leadership

    Feb 2016 - Sept 2021

  • Payment Integrity Digital Transformation

    Dec 2016 - Aug 2021

  • Program Integrity Business and Technology Strategy & Roadmap

    Sept 2019 - Jul 2020
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  Capital One

  Sept 2021 - May 2024

  Senior Director, Enterprise Services - Risk Management Office

  Internal Consulting & Project Execution Leader focused on connecting strategy with practical execution. I lead key initiatives, streamline processes, and promote innovation to advance business objectives.• Strategy Process Redesign: Overhauled the strategy development process within the business risk office, implemented OKR framework, conducting stakeholder training, facilitating planning sessions, and implementing tracking mechanisms to ensure strategic alignment and effectiveness.• Adobe Workfront Implementation: Led the Delivery and Work Management team, pivotal in organization-wide work delivery enhancements via implementation of innovative tools and frameworks. Enhanced work management for associates, providing improved visibility, informed decision-making, cross-team dependency management, and optimized workload balancing. Successfully onboarded 10 business process teams within two months, aiming for 20 teams by 2024.• Business Risk Office Monthly Review Reporting Redesign: Transformed the monthly reporting process by establishing a single source of truth report, streamlining content creation, and implementing automated reporting dashboards using Tableau.• Learning and Development Strategy: Devised a tailored learning and development strategy for risk management associates, including new hire onboarding, mentoring programs, upskilling initiatives, and competency training. Achieved over 90% satisfaction rates in associate surveys and received recognition from Capital One HR for excellence in onboarding programs. Show less

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  Pariveda

  Jun 2024 - now

  Principal