Edwin Minzenmayer

Experience

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  Sound Warehouse

  Jan 1991 - Mar 1995

  Assistant Manger

  ● Manage Employees during shifts● Inventory Merchandise & Place Orders● Open/Close per shift● Receive, Verify, & Stock Orders

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  Various Staffing Agencies

  Mar 1995 - Sept 1995

  Contracted Temporary Agent

  ● Assignment Reporting as needed● Data Entry (10 key)● Typing (45-60 wpm)

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  Xerox

  Sept 1995 - Jan 1996

  Document Formatting Specialist

  ● Point Person in group supporting MS Word, Xerox printers, and HP scanners on Novell Network in WFWGenvironment● Document conversion● Proofing and Corrections on documents using MS Word and Word Art

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  Microsoft

  Jan 1996 - Aug 1996

  Customer Service Representative

  ● Technical Support in Microsoft products such as Windows 95/3.x, Word, Excel, Exchange and various Microsoft games● Educate customers on support offerings on various MS products● Register customers for support using Windows 95, Exchange, Internet Explorer, Word and Excel

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  Microsoft Network, Inc.

  Aug 1996 - May 1997

  Technical Support Representative

  ● Mentor In Training● Assist customers, via telephone, troubleshooting connection and setup issues● Troubleshoot ISP software setup, including mail configuration for Exchange, Outlook and Windows Messaging for the Internet● Troubleshoot Internet modem connection using TCP/IP and Internet Explorer on Windows 95 platform● Accessed information on a LAN network using MS Word, Excel, Exchange, CC Mail, Internet Explorer, Intranet and Knowledge Base

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  Tig Specialty Insurance Co

  Jul 1997 - Dec 1998

  Help Desk Support Specialist / Administrative Assistant

  ● Helpdesk/Desktop support for TIG proprietary software packages, Win95/3.x, Lotus Notes, Lotus Approach, and Compaq laptops and desktops on an Win NT/Novell NetWare platform● Maintained service request databases and reports using Lotus Approach as well as security administration using Phoenix Project LAN/WAN software● Created and Maintained Technical Documentation for TIG proprietary software as well as Lotus Notes, Lotus Approach, and Phoenix Project● Created several online resources for technical documentation, contact information and Underwriting resources using HTML and JavaScript on a Windows NT platform● Maintained Website documentation and file transfers between clients using WS FTP on a Unix server Show less

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  AT&T

  Jan 1999 - Mar 2011

  E-mail Response Personell

  Previously BellSouth Internet Service● Created and Implemented E-mail Response Team Training Program● Created Technical Documentation for Team Processes● Created & Managed All E-mail Response System Response Messages● Data Reconciliation for Business and Residential customers● Respond to technical and customer service e-mails (Kanamail)● Connectivity and Software Troubleshooting● Make Billing Adjustments as needed● Manage System Status Notifications● Port Recovery and other Special Projects● Hotlines Processing for At Risk Accounts● Top Performance Awards on a continual basis Show less

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  Latex Records

  Mar 2000 - Aug 2020

  Indie Record Label Owner/Manager

  As the owner I run all aspects of the business and website. I oversee the resale of indie music and facilitate all promotions and marketing, I maintain associated streaming for the label as well as an associated podcast. I coordinate mixing and mastering agents with clients. I provide all graphic design and print layout for website and physical CDs. Additionally, I manage all aspects of the online store. Running my own business has given me insight into project planning and coordinating multiple parties to reach a shared goal.I also ran Venus Aeon sub-label as well.● Run all aspects of a small independent record label● Music Contracts● Coordinate Mixing & Mastering Engineers● Marketing & Promotion● E-Commerce● Graphic Design, including CD design and layout,● Webdesign, logos, promotion materials, etc. Show less

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  Select Management Resources, LLC

  Nov 2011 - Dec 2022

  Technical Support Administrator

  ● Remote Support for Store Networks (Routers, Netgear Switches, Printers)● Client Administration (Active Directory, DHCP, VNC Viewer, Axence netTools & Windows Powershell)● Re-image and Administrate Dell Thin Clients● Administrate Proprietary Loan Application● Printer Support & Network Setup (HP, Brother, Canon)● Maintain Equipment Inventory Database for all Stores & Corporate (MS Access)● Equipment Replacement Orders● Manage Daily Backups (Iron Mountain)● Run Nightly Reports (Rapid Dealer Reporting)● Monitor Cameras and Report Outtages (Zendesk) Show less