Matthew Johnstone

Experience

• 

  Danestone Community Centre

  Aug 2012 - Aug 2016

  Caretaker

  Duties Include- Unsetting and setting of Community Centre alarm system- Checking and securing the Centre premises - General portage of furniture and sports equipment- Receive and check goods and supplies- Dealing with the public- Money handling- Updating the computer database.- Maintain Centre activity diary

• 

  De Vere Village Urban Resorts

  Nov 2014 - Dec 2015

  Leisure Attendant/lifeguard
• 

  The Bannatyne Group

  Sept 2016 - Mar 2018

  Fitness Advisor
• 

  Nuffield Health

  Mar 2018 - Aug 2019

  Personal Trainer
• 

  Ultimate Performance

  Nov 2022 - Feb 2024

  Leadership and Supervision:Assist in overseeing day-to-day operations and managing staff.Provide guidance and support to team members.Delegate tasks and ensure proper workflow within the team.Assist in recruiting, training, and onboarding new employees.Contribute to the professional development of team members.Customer Service:Ensure a high level of customer service and satisfaction.Address customer inquiries, concerns, and escalations as needed.Team Development:Operational Management:Help manage and optimise operational processes.Implement and enforce company policies and procedures.Communication:Act as a liaison between the management team and front-line staff.Communicate goals, expectations, and updates to the team.Problem Solving:Address and resolve operational issues and challenges.Collaborate with the management team to find solutions to complex problems.Reporting:Prepare regular reports on key performance indicators (KPIs) and other relevant metrics.Quality Control:Ensure services meet quality standards.Implement quality control measures as necessary.Compliance:Ensure compliance with local regulations, company policies, and industry standards.Sales and Marketing Support:Assist in implementing sales and marketing strategies.Contribute to efforts to increase revenue and customer base. Show less - Responsible for ensuring the well-being and professional development of assigned team members through regular check-ins and weekly review meetings.- Provide guidance on decision-making processes related to clients' goals, project planning, and execution to deliver optimal outcomes within specified timeframes.- Collaborate with upper management in diverse areas, such as boosting team morale and fostering a positive work environment, contributing to the growth and development of the team, facilitating educational sessions for team members, and maintaining high performance and quality standards in daily operations. - Mentored multiple different collegues with different backgrounds focusing on how to set them up for success. Show less

  • Assistant Trainer Manager

    Jun 2023 - Feb 2024

  • Mentor

    Aug 2021 - Feb 2024

  • Personal Trainer

    Aug 2019 - Feb 2024

  • Engagement Mentor

    Nov 2022 - Jul 2023
• 

  ONE - Human Performance Institute

  Mar 2024 - now

  Head trainer