Marcia Penaz

Experience

• 

  Larkin Hoffman

  Jan 1993 - Jan 2020

  Technical Services Manager

  My role was to assist with management of the technology infrastructure for the firm, provide user technical support, and provide administrative support to the department. Larkin Hoffman has approximately 160 users with a presence in two datacenters (main and DR). I have demonstrated a proven ability to learn and implement new technologies and products; adapt to changing environments and priorities; comfortable managing systems, projects and teams; administrative tasks such as budgeting, procurement, vendor management, license management. • Provide technical support directly to end users and as escalation engineer and subject matter expert for IT team via phone, email, remote desktop software or in-person visit. Part of the team that provides 24/7 infrastructure and end-user support. • Install and upgrade enterprise end-user application portfolio utilizing various solutions, including SCCM, Citrix App Layering, VMware AppVolumes, Altiris, login scripts, and Group Policies. • Manage user environment including onboarding and off-boarding employees, maintain Active Directory, group policies, login scripts, Azure AD, MFA.• Extensive experience implementing and supporting Microsoft software, including all versions of Windows OS, Office suite through Office365, Exchange Server, SQL Server and SQL client. • Assist with asset management and inventory of hardware and software, including installation procedures and other technical/support information. • Server/Workstation patch management using WSUS, Altiris, VDI template updates; Citrix App Layering (Unidesk). • Manage VMware ESXi server infrastructure and VDI/Horizon 7 environments, including storage management, create and update virtualized OS images; build templates and pools; configure, monitor, and troubleshoot environment. • Research and recommend new technologies to improve efficiency and meet changing needs. Show less

• 

  Plane Cents LLC

  Jan 2003 - now

  Office Manager

  Plane Cents LLC is a training company. My role as Office Manager is to perform all administrative tasks to support the business, including:• Perform all bookkeeping functions. • Prepare all business correspondence; maintain business files and filing system. • Manage retail and office supplies inventory and vendor management.• Maintain training and business schedules and calendars. • Maintain and update business website.

• 

  The Lutheran Home Association

  Nov 2021 - now

  Senior IT Support Specialist