Keisha Johnson, MHRM, PHR

Experience

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  TJMAXX

  May 2004 - Jun 2005

  Cash Officer Coordinator/ Customer Service Coordinator

  Provided quality customer service to customers and resolved conflictsResponsible for training and developing store associates on register/front-line procedures and controlsResponsible for operational controls at the front line service desk, layaway and jewelryPlanned shift-work for materials and stock to be distributed in the storePosted, calculated, and verified cash drawers/make bank depositsReviewed/Verified applicant’s information for employment.

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  Columbus Consolidated Government

  May 2005 - May 2014

  Tax Clerk

  Carried out a continuous effort to improve operations, work processes, and cooperatively and jointly to provide customer-driven serviceMaintained and accounts for property tax and motor vehicle inventoryMailed, opens, process, distributes and calculate property tax bills, delinquent notices and mobile home billsOrganized over 25,000 records for quick retrieval, data entry and researchProcessed customer complaints/discrepancies and make proper adjustments according to departmental policyPrepared and files daily reports to include: refunds, checks and currency.Responsible for invoicing and payment of various accountsRespond to request and educate public, military, mortgage companies and attorney offices on Georgia State and City laws by mail, in person, or via telephoneCollected interest fees and enter amount manually on the Oasis System of past due accountsDeveloped training on classes attended to educate co-workers on advance materials and laws available to enhance office job performanceResearched existing homestead; conducts year round homestead/return mail auditsAssisted motor vehicle in collection of Title and Ad-valorem Tax fees and Sales/Use Tax due. Show less

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  LCYDC

  May 2014 - Jul 2015

  Administrative Assistant

  Compile, verify, calculate, and post financial data in FACTS and Medicaid EDS system for reports and billing of client’s services according to state and federal requirements.Made and receives phone calls to exchange information to accomplish tasks.Routinely files work, reports, etc. in case files and designated areas.Sorts, labels, alphabetize documents/files for staff and auditors work effort. Extracts, sorts, preps, batches and routes documents within the office as needed. Operates scanner and retrieves previously scanned information as needed. Manages all Program documents, forms and supplies for compiling and processing of reports including service plans, progress reports, termination summaries, and all other prescribe document. Creates, maintains, organize, and manage files for purge, storage, search and retrieval according to guide-lines.Gathers appropriate and sufficient information from DHR referral workers to maintain and prepare clients chart.Communicates with staff, social services and community agencies, schools, business, and families to route information to appropriate support worker.Provides general and administrative support to Outreach Service Programs and other programs located in Outreach Services office in conjunction with or absence of other office staff. Audits, develops and implements plan to maintain and preserve vital records.Purchasing of school and office supplies.Prepares, opens, process, distributes mail. Show less

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  Columbus Consolidated Government

  Jul 2015 - now

  Assists in the administration of all healthcare benefits for employees and retirees including medical insurance, dental, vision, life insurance and supplemental insurance; process enrollments in healthcare plans, update benefit changes, and termination of employee coverage in plans; verifies employee and dependent eligibility for benefits; reconciles employee information against the employee benefit program. Analyzes and processes invoices for health claims, cafeteria plan reimbursements, and other benefit carriers. Plans, organizes, and conducts open enrollment for the employee benefit program. Monitors and coordinates the processing of basic life, accidental death, and dependent life claims. Responds to benefits inquiries from employees and retirees on plan provisions, benefits enrollments, status changes and other general inquiries. Conduct benefit analyses, benefit audits and reconciliations. Participates in the health program review process. Responds to National Medical Support notices and STD claims. Secretary for Employee Benefits Committee. Performs other related duties as assigned. Show less Assists in the pre and post employee recruitment function to provide a smooth on-boarding experience for new hire. In-process new hires by creating and maintaining personnel files, schedule drug/alcohol screening, physical examinations, fingerprint and credit checks.Verify reference checks and licenses.Review on-boarding documents for accuracy and completeness; assists with management of the online application management system, screen applications, and test applicants if applicable.Prepare materials for and participate in recruitment career fairs; provides overall support to employment manager; schedules and conducts weekly new employee orientation classes; prepare personalized orientation packets.Provide internal and external customer service; assist job applicants with application process; assist departments with administrative personnel matters. Provide employment verifications.Prepares complex reports and analyses as required; process unemployment claims.Coordinate employee relations events, special projects as assigned; provide administrative staff support, process departmental mail.Carries out a continuous effort to improve operations, work processes; and works cooperatively and jointly to provide continuous improvement and customer-driven service. Show less

  • Human Resources Specialist

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  • Employment Technician

    Jul 2015 - now