Dontrell Wiggins

Experience

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  US Air Force

  May 1993 - Jun 1997

  Electromechanical/Environmental System Journeyman

  Maintained and accurately diagnosed the repair of complex aircraft systems including fuel, flight control, and electrical. Managed and directed all scheduled and unscheduled maintenance repairs, documented and reported maintenance status, and supervised support personnel. • Maintained assigned aircraft 20% above required mission capable standard• Conducted functional and operational checkout of aircraft systems following repair• Removed, replaced, and repaired, engine, landing gear, flight control, fuel system, electrical, and avionics components Show less

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  US Air Force

  Jan 1999 - Jun 2005

  C-5 A/B/C Mission Flight Engineer

  Directed Squadron operations center. Responsible for the coordination and mission support functions of worldwide mobility air crews 24/7. Brief’s aircrew schedulers on crew requirements and mission directives. Monitors and reports 230+ crewmember availability to squadron commander, Operations officer and Wing Current Operations functions. • Revamped and re-organized Mission Control instruction handbook and qualification training binder• Managed semi annul inspection of 500 chemical warfare ensembles, mission readiness and individual safety assured• Designed and implemented chemical warfare equipment inspection matrix; enhanced accountability, reduced inventory loss by 10%•Executed C-5 A/B/C Strategic Airlift missions for US Transportation Command, Air Mobility Command, and Presidential tasking’s•Evaluated aircraft systems for proper operation during preflight, thru flight, and post flight inspections•Maintained continuous monitoring of power plant, avionic, electrical, pneumatic, hydraulic, and pressurization systems•Computes aircraft performance data for normal and emergency flight conditions applies aircraft weight and balance date and maintains in-flight records Show less

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  United States Air Force

  Jun 2005 - Jan 2008

  Enlisted & Officer Training School Accesions Recruiter

  Managed recruiting programs; developed information sources such as employment agencies, driver's license and job market lists, high school and college student lists in securing names of potential prospects for active duty service. Prepared case files on personnel enlisting or applying for a commission in the United States Air Force. Developed and managed publicity program. Planned and directed sales promotional projects using media such as press, radio, and television presentations. Presented Air Force orientations to civic, social, educational, and student organizations that encompassed a 1500 square mile district from Columbia, South Carolina & Charlotte, North Carolina. Developed and managed community relations programs. Assisted and participated in special events such as state and municipal ceremonies, exhibits, fairs, parades, and sporting events. Planned for and accompanied groups on tours of military installations. Established and maintained contact with high school, college, business, and industry officials to enhance the prestige of the Air Force in the community. Lectured and led academic presentations, and frequently requested as guest speaker. • Achieved a 97% top 3 aptitude category accession rate; surpassed Recruiting Service standard by 19%• Top recruiter, 2d Quarter for fiscal year 06; goal of 6, assessed 9 for 150% production rate• Recruited 15 applicants to Rated Officer board; 133% of annual goal, 11 selected; 73% selection rate• Dominated Recruiting Service competition in Officer Training School selections; 25 selections; 2/28 in the nation Show less

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  US Air Force

  Oct 2008 - Oct 2011

  Non Commisioned Officer in Charge of Current Operations, Supply, Plans

  Operations Non-Commissioned Officer, I was the focal point for the management of pilots and flight engineer training and combat preparation. Oversaw weapons range, air refueling, and distinguished visitor visits. As Non-Commissioned Officer in Charge of Plans, I was responsible for the movement of operations, maintenance, and support personnel. As Non-Commissioned Officer in Charge of Supply; managed a $750K supply system and oversaw the Government Purchase Card Program, with an annual budget of $250K. Lectured and led academic presentations, and frequently requested as guest speaker. • Managed the prepositioning of 60 personnel, 75K pounds of maintenance and communication equipment on a 60 day timeline.• Managed 1925 hour flying program, directed the scheduling and currency requirements for 50 pilots, 60 flight engineers and nine assigned tiltrotor aircraft for training and combat operations.• Coordinated daily with six other organizations for flight deconfliction; training maximized—1886 flight training events 100% complete• Monitors & controls CV-22 systems during night, adverse weather, low-level, terrain-following, conducts infiltration and exfiltrations operations• Computes normal and emergency aircraft performance data, aircraft preflight and postflight inspections, & operates comminacations/navigation/electronic warfare equipment• Conducts air refueling & Night Vision Goggle low-level penetration of hostile airspace toinfiltration and exfiltration Special Operations Forces team members• Orchestrates all facets of planning and logistics for national level contingencies and exercise deployments Show less

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  US Air Force

  Sept 2012 - Mar 2014

  Directed weapons and tactics operations center. Responsible for program oversight, schedules, coordination, and execution of program events. Authored and provided detailed reports on current and projected status. Reported findings to senior leaders to expedite accurate staffing decisions. • Program manager of 78 helicopter landing zones, landing zones & drop zone surveys; annually reviewed for accuracy; assured training area current, safe & tactically sound• Program manager for $123K Opposition Forces contract that provides realistic training &threat scenarios for 587 aircrew• 58 Special Operations Wing munitions custodian; $1.7M round account managed with zero deficiencies; 430 gun sorties supported• Trains combat mission-ready aircrew for Air Force Special Operations Command, supporting theater operational plans and President of the United States directives• Supports theater commander special operations objectives and Secretary of Defense taskings in the Air Force's only CV-22 formal school Show less Charged with analyzing training and determining student/instructor needs; directs scheduling to meet timeline within Fiscal Year budget. Responsible to streamline project events and requirements affecting qualification timelines. Established plan to improve personnel manning requirements, new organizational goals, assignment of key personnel, and development of personnel policies. Chaired the workgroup founded to establish new goals and strategic plans for new organization. Lectured and led academic presentations, and frequently requested as guest speaker. • Reduced qualification timeline by 15%• Improved total process and organizational efficiency boosting personnel utilization by 10%• Led daily operations of Air Force Special Operations Command only CV-22 Training organization 45+ members and 498 annual training missions• Planned and directed work assignments for 20+ staff members Show less

  • Superintendent of Weapons & Tactics/CV-22 Instructor Flight Engineer

    Sept 2013 - Mar 2014

  • Operations Superintendent/CV-22 Instructor Flight Engineer

    Sept 2012 - Sept 2013
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  Craig Technologies

  Mar 2014 - Oct 2014

  Mission Coordinator

  Performs mission coordinating activities to include flying schedule execution, aircraft tracking, documentation, maintenance coordination, de-confliction and occasional search and rescue activities. Coordinates with other agencies and organizations during planning, executing, and evaluation phase of Wing Operations Center. • Coordinates daily flying activities of 25 individual flights on seven different aircraft, over 4000 annual events • Multi-tasks between several customers daily, utilizing UHF, VHF, HF, SATCOM radios, telephone, land mobile radios and face to face interaction with maintenance counterparts. Show less

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  Verizon Wireless

  Oct 2014 - Feb 2015

  Sales Representative

  Meeting or exceeding all assigned sales and performance goals Selling Verizon Wireless products and services. Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations for their wireless needs. Handling all customer service issues in a timely and professional manner. Remaining flexible in your schedule in order to work with other stores in the local area as needed.

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  Military Order of the Purple Heart of the U.S.A., Inc.

  Jul 2015 - Nov 2015

  National Services Officer

  Advises and aids veterans or dependents in presenting disability, insurance, or pension claims for benefits under federal, state or local laws.Reviews legislation, regulations, and precedents and studies veteran's medical report and service history to evaluate and determine validity of claim. Prepares claim forms and briefs and assembles pertinent evidence.Requests hearing before government boards and presents briefs; reviews board decisions for grounds and appeals.Advises veteran on insurance, vocational and other matters, working in cooperation with Veteran Administration and other agencies.Maintains currency on VA and DoD regulations, policies and procedures as they relate to veterans' issues. Show less

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  U.S. Department of Veterans Affairs

  Nov 2015 - now

  Wide-ranging knowledge of veteran’s benefits claims and provides comprehensive services toAmerica's Veterans and their families. As a customer service expert, I explain benefit programs andentitlement criteria to Veterans, identifies issues, gathers relevant evidence, adjudicates claims, andinputs data necessary to generate the award and notification letter to the veteran describing thedecision and the reason for it.

  • Training Manager

    Nov 2022 - now

  • Senior Veterans Service Representative

    Nov 2015 - now
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  Clearly Clean Janitorial Service

  Jan 2017 - Feb 2019

  Sales Operations Manager