Mallory Miller

Experience

• 

  Starbucks

  Dec 2013 - Apr 2015

  Barista

  -Upheld the beverage area, display cases, equipment, and order transaction area.-Guided customers in choosing beverages and items that reflected their desires.-Refilled floor stock to ensure product availability for customers. -Provided prompt, friendly and good quality service at all times.

• 

  JW Marriott Grand Rapids

  Apr 2015 - Aug 2015

  Six One Six Hostess

  -Coordinate reservations. -Guide guest to appropriate seating arrangements. -Maintain clean dining area. Relay orders to kitchen. -Provide assistance to guest. -Guide guest in choosing menu items within their request.

• 

  Walt Disney World

  Sept 2015 - Jan 2016

  Food And Beverage Intern

  -Part of a multi-functional team that processed over 3500 transactions per day in an average time of 1.5 minutes per transaction.-Created personal interactions with guests to maintain a positive guest experience-Reacted quickly to resolve any problem that a guest may have had.-Helped guide guest to their desired destination around the resort properties. -Demonstrated the companies policies and procedures by showing safety ,courtesy, show and efficiency.

• 

  JW Marriott

  Jan 2016 - May 2017

  -Demonstrate what skills it takes to hold a leadership position in a food and beverage establishment. -Provide an excellent dining experience for guest in the comfort of their own rooms.- Demonstrate how to properly track and order inventory by working with the hotels purchasing department.- Understand how properly track financials and ensure employees are getting proper wages and gratuity. -Demonstrate how to appropriately schedule and evaluate employees. -Train new employees on proper hosting etiquette and how to use computer systems.- Helped new employees understand the culture, policies and procedures of the company.-Coordinate reservations. -Guide guest to appropriate seating arrangements. -Maintain clean dining area. -Relay orders to kitchen. -Provide assistance to guest.- Guide guest in choosing menu items within their request.

  • In-Room Dining Supervisor Intern

    Sept 2016 - May 2017

  • Six One Six Hostess

    Jan 2016 - Aug 2016
• 

  JW Marriott Grand Rapids

  May 2016 - May 2017

  Six One Six Server Assistant

  -Helped train new employees on maintaining the cleanliness in our restaurant, lounge, deck and bar areas. -Offer assistance in running menu items to tables and providing information about the items we have available.- Help set up the food preparation line. -Maintaining items on line at proper food temperatures, and checking for accurate dates. -Stocking the bar with proper glassware and alcohol. -Helped set up and work events for over 300 people held within our restaurant and hotel. Show less

• 

  Entertainment Cruises Inc.

  May 2017 - Dec 2017

  Restaurant Supervisor

  • Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel.• Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements.• Adhere to established cash control procedures and ensures standards are maintained when applicable.

• 

  Omni Hotels & Resorts

  Dec 2017 - Mar 2020

  • Oversee employee work in front and back of the house to ensure obedience with company’s policies, regulations and food safety guidelines. • Formed social media presence to improve marketing and develop customer outreach strategies. • Motivated staff through acknowledgment of demanding work, achievements and instilling accountability while leading by example.

  • Food and Beverage Outlets Manager

    Apr 2019 - Mar 2020

  • Assistant Outlets Manager

    Dec 2017 - Apr 2019
• 

  Jackson Hole Mountain Resort

  Nov 2020 - now

  • On-Mountain Operations General Manager

    Aug 2022 - now

  • Rendezvous Lodge General Manager

    Oct 2021 - Aug 2022

  • Food And Beverage Operations Manager

    Nov 2020 - Oct 2021