Predrag Oparnica

Experience

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  DK basketball camps

  Jun 2002 - Jul 2005

  Basketball Coach

  Basketball coach for kids.

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  Credit Agricole Srbija AD

  Aug 2004 - Dec 2005

  IT Specialist

  Bank IT infrastructure.

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  Itheco Business Solutions A/S

  Dec 2005 - Feb 2011

  IT Consultant

  ITheco – (IT Consultant)Maintaining complex SCOM environment, AD, Exchange, PKI, Networking, IIS, SQL, etc..

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  2nd level Serbia

  Feb 2011 - Mar 2012

  Senior Consultant - Owner

  IT consulting services2nd level is an offshore outsourcing company that helps small and mid-sized IT companies unleash their potential, deliver high quality IT service, improve business operations, and increase revenues.We work with our IT partners to help them achieve their business vision and overcome challenges of the today’s competitive market. We are proficient in envisioning, designing, and delivering the custom made IT solutions. 2nd level assists IT partners in achieving a desired market impact and helps them modify their business model enhancing their competitiveness and service delivery. Following basic ITIL principle we assist IT partners in serving as a single point of contact (SPOC) to their customers, enabling them to be a sole provider for all IT issues. With the clients’ business needs in mind we have recruited the most experienced IT professionals capable of responding to the most complex IT issues. Our knowledge and experience are there to assist our IT partners to be competitive at the local markets and to resolve all demands of their customers. Show less

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  Accendo ApS.

  Feb 2011 - Mar 2012

  Senior Consultant

  - Design, implementation, configuration and maintaining of System Center Operations Manager 2007- Design, implementation, configuration and maintaining Accendo’s SLA packages (Full Care, Split Care, Self Care)- 2nd level support for Accendo’s SLA customers (AD, Exchange, SQL, IIS, Certificates, Windows server/client OS, SBS, Terminal Services, etc...)

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  Kompanija Dunav Osiguranje ADO

  Aug 2011 - Oct 2011

  Dunav Osiguranje - Dunav Insurance Company / Subcontractor

  Implementation of System Center Operations Manager 2007 R2- Design, implementation and configuration of System Center Operations Manager 2007 R2 (RMS, DB, Gateways, Agents + Gateways in non trusted domains) - Design, implementation and configuration of Reporting Server (SCOM) - Design, implementation and configuration of Web access (SCOM Web console) - Education related with SCOM administration and implementation- created and managed customized MP for specific needs

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  Microsoft

  May 2012 - now

  - Led and managed teams in Architect/Engineer roles, focusing on Azure Monitor, Azure Sentinel, Defender for Cloud, KQL, and SCOM.- Provided mentorship to team members, investing in their growth and development to build a high-performing and cohesive team- Coached team members to effectively tackle challenges, fostering their ability to adapt and learn. By recognizing and nurturing each individual's unique capabilities and aspirations, I attracted and retained exceptional talent, creating a nurturing and empowering environment.- Successfully delivered over 800 projects within the Customer Success/Premier/CSS ecosystem, ensuring high-quality outcomes and customer satisfaction.- Engaged in strategic interactions and negotiations with senior management (CIOs, CSOs, and CTOs) of Customer Success/Premier/CSS customers, fostering strong relationships and driving business growth.- Facilitated direct collaboration, knowledge transfer, assessments, and education for technical departments of Customer Success/Premier/CSS customers, enhancing their capabilities and performance.- Spearheaded MIP/VBD development through Proof of Concept (PoC) projects, demonstrating innovative solutions and driving technological advancements. Show less #Azure Monitor#Kusto Query Language (KQL)#Log Analytics#System Center Operations Manager#OMS#Microsoft Azure#Proactive Support Long term highly scoped engagements with onsite and remote customers. Key offerings: Workshops, Health Checks, Risk Assessment Programs, Supportability Reviews and Chalk & Talk.#Reactive Support Short term deployments to customer sites across the world for critical situations. Provide excellent troubleshooting skills while managing the customer during an extremely difficult time.#Representing Microsoft Provide technical leaderships for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.#Technical Specialist Highly skilled engineers with deep technical expertise in a given technology with proven troubleshooting experience.#Partnering Effective working relationships with Microsoft Product Groups, Microsoft Partners and Microsoft Sales.# Mentorship# MIP development (SCOM Advanced WS) Show less

  • Senior Cloud Solutions Architect

    Jul 2023 - now

  • Principal CSA-ENGINEERING

    Jul 2022 - Jul 2023

  • Principal Customer Engineer

    Jul 2020 - Jul 2022

  • Principal Premier Field Engineer

    Sept 2019 - Jul 2020

  • Senior Premier Field Engineer

    May 2012 - Sept 2019