Blessing Owolabi

Experience

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  National Youth Service Corps

  May 2016 - Apr 2017

  Teacher

  • Developed and implemented lesson plans that align with the curriculum and catered to diverse learning styles and abilities of the students.• Created a nurturing and inclusive classroom environment conducive to learning and personal growth.• Collaborated with colleagues, parents, and school administration to support student development and address academic or behavioral difficulties.• Fostered a positive relationship with students to encourage their intellectual curiosity, critical thinking, and academic achievement. Upheld and enforced school policies, rules, and regulations to maintain a safe and disciplined learning environment. Show less

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  Goldchain Global Ventures

  May 2017 - Jun 2018

  Customer Service Executive

  • Provided accurate information and guidance to customers about products, services, company policies and assisting in creating and maintaining documentation related to customer service procedures.• Resolved customer complaints promptly and efficiently, aiming for first-contact resolution whenever possible. Recorded details of customer interactions in the department's database.• Collaborated with other departments to resolve customer complaints and improve overall customer experience, while maintaining a positive, empathetic, and professional attitude toward customers at all times.• Identified and escalated priority complaints to the appropriate individuals or departments for timely resolution. Followed up with customers to ensure their concerns are resolved satisfactorily. Show less

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  Carbon

  Jun 2018 - Feb 2024

  • Followed up and resolved customers’ complaints and queries via mails and outbound calls within the allotted time to meet response targets.• Collaborated with teams and other departments to ensure overall customer satisfaction.• Helped customers complete loan applications, bill payments, setup cards, and loan repayments to name a few.• Converted Carbon (Paylater) inquiries into Carbon (Paylater) customers; Payvest, Bill Payments, Loans, etc.• Worked with marketing and growth teams to contact customers for surveys or to sell new products and services.• Orchestrated and led successful customer success initiatives, resulting in increased customer satisfaction and loyalty. Show less • Resolved customers’ complaints via inbound calls, live chat, mails, social media channels, thereby increasing client retention ratio significantly.• Upheld optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business and preventing customer churning.• Monitored accounts to identify outstanding debts, contacting clients to follow up on non-payment, negotiating payment plans and taking actions to encourage timely debt payments.• Assisted in creating and maintaining documentation related to customer service procedures and policies. Show less

  • Team Lead- Customer Success

    Jan 2019 - Feb 2024

  • Customer Success and Collections Executive

    Jun 2018 - Jan 2019
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  Baccessoriess

  Sept 2020 - now

  Growth Manager

  ▪︎ Conduct market research to identify trends, opportunities, and potential areas for growth.▪︎ Develop and execute strategies to acquire new customers through various channels, such as digital marketing, partnerships, and referrals.▪︎ Collaborate with product teams to prioritize features and enhancements that drive user engagement and retention.▪︎ Manage budgets and allocate resources effectively to maximize ROI on growth initiatives.

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  Trove Finance

  Mar 2024 - now

  Customer Success Specialist

  ▪︎ Improving and sustaining business growth through customer satisfaction and retention. ▪︎ Social Media Management.▪︎ Ensuring KYC processes and regulatory compliance.▪︎ Collaboration with Product, Engineering and Marketing team to ensure seamless product use by customers.