Laura Nicholson

Experience

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  Moreton & Company

  Jan 2007 - Jul 2012

  Client Service Manager

  ● Supported business growth by managing relationships with the highest level of professional conduct and integrity, increasing closing rate by 20%● Strategically advocated for clients and employee claim issues using strong public speaking skills to show a level of understanding of complex problems● Streamlined HR processes by conducting new hire orientation while boasting involvement in the RFP process● Actively resolved 95% of client concerns through collaboration with in-house attorney to ensure smooth flow of operations regarding contracts and plan compliance Exibir menos

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  Tom Nicholson Memorial Foundation, Inc.

  Jan 2011 - Jul 2022

  Founder

  The Foundation was established officially as a Non-Profit 501 (c) (3) in August of 2015. The tournament's inception began in 2009. Our goal was to provide a senior softball tournament (60+) that creates enrichment for our senior community through camaraderie and to stimulate competitive purpose in a challenging, respectful, and fun athletic environment. ● Conceptualized a senior softball community association through strategic planning, focusing on athletic growth and advancement in the senior community● Steer event planning and budget forecasting through networking and interpersonal communication, raising funds and donations● Cultivated strong relationships with community, vendors, and players through rapport building, guaranteeing effective flow of information Exibir menos

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  Blue Cross of Idaho

  Jan 2016 - Mar 2017

  Senior Account Specialist - Major and National Accounts

  ● Demonstrated excellent analytical skills to solve the client needs and challenges by assisting with plan design, data analytics, ancillary product options, administrative easements and online enrollment● Supported client retention, renewals, and placed client relevant product options to meet the client’s needs ● Facilitated benefit set up through appropriate documentation and technology platforms, leading to successful implementations resulting in accurate benefit design● Provided world class service to clients and members by executing all necessary activities with personnel in a cross-functional context, maintaining a 92% satisfaction rating Exibir menos

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  AmeriBen · IEC Group

  Mar 2017 - Jul 2022

  Senior Account Manager

  ● Maintained a book of business which produced over $5 million+ in annual revenue, helping to boost company growth● Handled Relationship Management within multiple levels of the client account by utilizing strong communication and organizational skills to optimize business processes● Utilized Cedar Gate and multiple internal reporting platforms to analyze and interpret actionable data, resulting in recommendation strategies for cost containment and focused benefit solutions● First point of contact for assisting consultants and clients with implementation with SME’s, challenge resolution, process improvements, and analyzing market trends in the self-funded market space● Strategic flexibility and Project Management within multiple divisions of large organizations Exibir menos

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  J.R. Simplot Company

  Jul 2022 - Jan 2025

  Senior Compensation Specialist

  ● Handled relationship management within Simplot and vendor partners by utilizing strong organizational skills, communication, and operations knowledge to optimize business processes● Utilized SAP Success Factors, SAP Cloud Commission and DocuSign to ensure accuracy of variable pay plan administration● Partnered with key stakeholders to ensure effective, accurate administration and compliance with variable sales compensation program ● Facilitated quarterly Governance and Steering Committee meetings with business leadership and key stakeholders to effectively and proactively improve cross-functional initiatives and resolve challenges● Project leadership over special projects ensuring timely, successful outcomes, reducing costs and administrative burden Exibir menos

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  Delta Dental of Idaho

  Mar 2025 - now

  Account Management

  Focused on the large group segment. Specializing in building and maintaining strong relationships with our valued clients, and producers. Providing first class client service while staying abreast of industry legislation, trends, products, and technology changes.