Kristen K.

Experience

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  Missouri Credit Union Association

  Sept 1998 - Mar 2002

  Operations Manager

  -Responsible for overseeing all day-to-day branch operations while directly managing associates and their individual performance-Drive the overall branch performance results through individual sales, coaching and leadership-Oversee all business transactions and practices ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements-Resolved escalated customer and associate issues and provided counseling/coaching to associates as needed-Managed recruiting and selection process using applicant tracking (excel) systems and on-boarding programs-Performed in a sales capacity on behalf of all credit unions using our satellite location Show less

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  Jack Henry & Associates

  Aug 2005 - Mar 2007

  Software Tech Support

  -Software/Tech Support for Jack Henry & Associates (a software/technology company for financial institutions). -Delivered on-boarding procedures and product training for new banking clients-Designed and created customized, printable banking forms (loan docs, applications, product materials, etc)-Provided customer service and technical support in a "help desk" call-center environment-Collaborated with R&D and Software Engineers for testing, re-inventing errors, and Q & A analysts Show less

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  Missouri Credit Union Assocition

  Apr 2007 - May 2010

  Accounting Specialist

  -Accounting specialist for approx. 330 credit unions participating with the Missouri Credit Union Association-Performed as liaison between participating credit unions and the Federal Reserve Bank of St. Louis-Managed and balanced all credit union's asset accounts-Purchased overnight cd's on each credit union's behalf with Federal Reserve bank-Performed full-cycle accounting functions, daily balancing procedures, and generated routine accounting reports and financials for the association and individual credit unions Show less

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  Network Communications Inc.

  May 2010 - Feb 2012

  Account Executive

  -B2B Advertising Sales Executive for home design and lifestyle publication selling print and web advertising-Developed and managed portfolio of 30-40 clients within assigned interior design and home building vertical-Incorporated marketing strategies and creative branding to deliver effective ad campaigns for clients -Worked simultaneously with owners, managers, graphic designers and media buyers on creative design, proofs, and photography-Assisted with coordinating and planning of client events, parties, and award ceremonies Achievements:*Ranked #6, company-wide, for highest increase in recurring revenue of existing clients. (2011-2012) Show less

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  Lamar Advertising Company

  Feb 2012 - Jan 2015

  -Managed all contract and price negotiations, fulfilled RFP requests, created media campaigns for national clients in STL region- Partnered w/ national Media Buyers, Ad Agencies, and Lamar's national sales team to create strategic, outdoor media proposals designed to increase client's overall reach and frequency, build brand awareness and increase client's overall marketing impressionsAchievements:*Year-over-year national spend for the St. Louis Territory increase by 125% -B2B Advertising sales offering niche, outdoor products for the pubic transit division of OOH advertising including buses, trains, and street furniture -Developed and Managed client portfolio of 30+ local clients and various national clientsAchievements: *100% quota attainment in year 1*200% quota attainment in year 2 *promoted to National Sales RFP Correspondent in year 3

  • National Contract Manager

    Mar 2014 - Jan 2015

  • Account Executive

    Feb 2012 - Mar 2014
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  Crown Vision Center

  Aug 2015 - Sept 2016

  Surgical Operations & Training Manager

  -Refractive Surgery Operations and Training Manager for Crown Vision Center, an established eye-care provider with 30 eye-care center locations in Missouri and Illinois.-Responsible for daily clinic operations, managing staff, routine HR procedures and schedules, utilizing company HR systems for payroll approvals/processing, recruitment, hiring, and performance evaluations-Managed company Lasik sales, budget, (heavy excel) departmental projects-Managed all Vendor/Pharma relationships and medical supplies/inventory-Responsible for development and delivery of staff surgical training and education via lectures, training materials, power point presentations and new-hire training.Achievements:*Successfully re-created and implemented Refractive Training and Development programs throughout the company including training manuals, employee development classes and departmental marketing campaigns*Launched employee e-training videos and mobile iPad patient experience company wide Show less

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  Fort Zumwalt School District

  Jan 2017 - Dec 2019

  Substitute Teacher

  -Certified substitute teacher for grades K-12-Responsible for delivering individual and group instruction using district guided curriculum-Organizes age appropriate activities to engage students in learning

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  Enterprise Bank & Trust

  Sept 2019 - now

  Commercial, Consumer, Wholesale Lending -Responsible for monitoring and responding to all departmental communications -Analyze various financials, loan and collateral documents for errors/discrepancies -Create and distribute departmental reports for exception Items, loan analysis and credit productivity-Utilize SalesForce CRM software to create loan requests, monitor underwriting queues, create Borrowing Base Certificates for commercial customers and updating internal tickler filing system

  • Wholesale Banking Officer

    Sept 2021 - now

  • Commercial Credit Coordinator

    Sept 2019 - Sept 2021