Paula Pinto

Experience

• 

  The Signature Grand

  Oct 2011 - May 2012

  Receptionist and Administrative Assistant

  At the Signature Grand I worked alongside the owner to schedule meetings and walk-throughs for clients. Updated wedding vendors list monthly while also reaching out to good future candidates. During wedding expo season I was in charge of contacting each vendor to schedule their set up time and location for their booth and supplies. I was also in charge of sending out the invitations and e-invites for our expos and events.

• 

  The Village Tavern, Inc.

  May 2012 - Sept 2014

  Server
• 

  Acqualina Resort and Spa

  Sept 2014 - Nov 2015

  • Organized weekly Intimate Beach Dinners for guests, delivering exceptional service• Worked alongside banquet, assisting in setting up and breaking down, as well as serving at the events• Obtained an accurate knowledge of F&B items with daily specials and menus changing seasonally• Took part in opening the Mansions at Acqualina by serving pool side to new residents

  • Head Banquet Server

    Sept 2014 - Nov 2015

  • Server at AQ by Acqualina

    Sept 2014 - Nov 2015
• 

  The St. Regis Bal Harbour Resort

  Nov 2015 - Dec 2016

  Supervisor and Lead Server

  • Delegated daily tasks to employees, streamlining daily progress and efficiency in absence of MOD• Provided outstanding customer service to over 100 resort guests and residents per day, leading team to maintain Forbes Five-Star Five-Diamond award, being 1 of 154 hotels worldwide to receive award.• Recognized for creating positive environment conducive to guests’ enjoyment, establishing close relationships and taking special interest in individuals to personalize every interaction Show less

• 

  Boatyard Fort Lauderdale

  Oct 2017 - May 2018

  Supervisor

  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in employee knowledge and customer demands.• Enhanced training programs to strengthen employee knowledge which successfully led to increased secret shop scores and a decrease in number of guest complaints by 20% within quarter.• Introduced team contests and goals to enhance productivity and improve employee morale.

• 

  Great Performances

  May 2018 - Nov 2018

  Head Banquet Server

  • Worked alongside an incredible team of professionals in the production of high-profile events • Responsible for serving guests at large galas, upscale award shows, intimate family gatherings and corporate events • Recognized for professionalism when attending to guests needs, while offering a personalized experience

• 

  Soho House & Co

  Jan 2019 - Jul 2020

  • Event Coordinator

    Jan 2020 - Jul 2020

  • Manager in Training

    Jan 2019 - Jan 2020
• 

  Boston Real Estate Collaborative

  Nov 2020 - now

  • Leasing Manager

    Nov 2020 - now

  • Leasing Assistant

    Nov 2020 - Aug 2021