Rafat Albakkar

Experience

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  Prince Rashid Ben Al-Hasan Military Hospital

  Jun 2012 - Dec 2012

  Biomedical Engineer

  Biomedical Systems Engineer doing maintenance for Hospital equipment /University trainee . Do Maintenance and Preventive maintenance for this department :* Hemodialysis* Laboratory* X-Ray

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  Prime Medical and Scientific Supplies

  Feb 2013 - Sept 2015

  Biomedical Sales and Maintenance Engineer

  - Specialized in the sales and maintenance of dental units, laboratory equipment, autoclaves, and monitoring units.- Provided comprehensive biomedical service engineering support, including pre-installation checks, installations, operation training for medical staff, and ongoing maintenance.• Laboratory Department:- Proficiently serviced a wide range of laboratory equipment, including Hematology Analyzers, Automated Chemistry Analyzers, Electrolyte analyzers, Spectrophotometers, and Autoclaves.• Medical Department:- Managed general medical equipment such as ECG machines, sterilization equipment, ultrasound machines, and X-ray machines.- Provided support for first aid equipment (nebulizers, surgical suction devices), mobile examination lamps, medical furniture, non-medical furniture, and diagnostic tools (sphygmomanometers, stethoscopes).• Dental Department:- Specialized in the installation and after-sales service of dental units from various international brands, as well as steam sterilizers, amalgamators, and sealing machines.• Client Contracts:- Managed an annual service and maintenance contract with the UNRWA organization for all clinics located in Jordan, ensuring the highest level of support and satisfaction.Additional Roles and Responsibilities:• Technical Expertise:- Demonstrated expertise in troubleshooting and resolving technical issues related to biomedical equipment.• Training and Education:- Conducted training sessions for doctors, and technicians on the operation and maintenance of biomedical equipment, enhancing their proficiency and confidence in utilizing the equipment effectively.• Quality Assurance and Compliance:- Ensured compliance with regulatory standards and quality assurance protocols in all aspects of equipment installation, operation, and maintenance.• Business Development:- Identified opportunities for business growth and expansion through market research, client relationship management, and strategic planning. Show less

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  Cooperation Medical EST.

  Oct 2015 - Oct 2018

  Biomedical Sales Engineer

  • CS Medical Division:- Conducted targeted visits to hospitals across Saudi Arabia to promote TEE probe disinfection solutions.- Strategically covered all Cardiac Centers in Saudi Arabia, fostering relationships and identifying opportunities for collaboration.- Implemented proactive customer follow-up strategies to ensure ongoing satisfaction and support.- Provided valuable assistance to customers by keeping them informed about the latest updates in TEE probe disinfection technology.• MSS Factory Division:- Acted as the Product Specialist for the disposable product line, including Kidney Dishes, Wash Bowls, Bedpan Liners, and Urine Pulp.- Successfully expanded the customer base through targeted hospital visits, effectively identifying and cultivating new business relationships.- Delivered engaging presentations on MSS products to key stakeholders in major hospitals, highlighting product features and benefits.- Represented MSS at the Saudi Health Exhibition in Riyadh, showcasing the company's offerings and networking with industry professionals.Additional Roles and Responsibilities:• Sales Management:- Developed and executed sales strategies to drive revenue growth and market penetration.- Collaborated with internal teams to ensure seamless coordination and support for sales activities.• Customer Relationship Management:- Cultivated strong relationships with customers by delivering exceptional service and support.- Utilized CRM systems to track customer interactions and maintain accurate records.• Market Research and Analysis:- Conducted market research to identify emerging trends and opportunities in the biomedical sales industry.- Analyzed competitor activities and market dynamics to inform strategic decision-making.• Achievements:- Consistently exceeded sales targets, contributing to the company's overall success and market leadership.- Received commendations for outstanding performance and dedication to customer satisfaction. Show less

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  Niron Yatak

  Jan 2019 - now

  Export & B2B Sales Manager

  • Customer Order Management & Coordination:Efficiently managed customer orders, liaising seamlessly with the factory to ensure timely production and delivery.• Customer Service & Conflict Resolution:Addressed customer complaints promptly, employing effective problem-solving techniques to achieve satisfactory resolutions.• Team Supervision & Workflow Coordination:Oversaw a dedicated team, orchestrating workflow coordination to maximize productivity and efficiency.• Financial Oversight & Accounting Supervision:Diligently reviewed and monitored accounting procedures, ensuring accuracy and compliance with established standards.• Exhibition & Fair Management:Spearheaded the organization and preparation of multiple exhibitions and fairs, including:- Istanbul Fair (2019-2024)- İzmir Fair (2020-2023)- Dubai Hive Fair (2022)• Logistics Management:Managed logistics operations effectively to streamline processes and optimize resource utilization.• Stakeholder Communication & Relationship Management:Fostered strong relationships with foundations and companies through effective communication and collaboration.• Strategic Sales Initiatives:Implemented strategic initiatives that led to a notable 20% increase in international sales, demonstrating a keen understanding of market dynamics and customer needs.• Customer Satisfaction & Sales Performance:Achieved an impressive 95% customer satisfaction rate and led the team to surpass sales targets by 25%, underscoring a commitment to excellence and results-driven leadership. Show less