Caleb Boscacci

Experience

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  OnTrack Staffing

  Dec 2021 - Jul 2022

  Virtual Reality Tester

  -Troubleshoot virtual reality headsets though physical inspection of hardware and functionally through a myriad of tech demos.-Facilitated a group of VR Testers to pass or fail more headsets by ensuring that the VR Testers only have to run the test and don't have to interact with the software-Created a log of any and all headsets failures and logged where the fault was and what the process would be to fix the headset.

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  Domino Food & Fuel

  Mar 2023 - Jul 2023

  Customer Service Associate

  -Ensured that every customer received outstanding customer service by providing a guest friendly environment which included welcoming in each and every customer and offering to assist any that may have wanted help with solid product knowledge and a nice and friendly demeanor.

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  TTEC

  Nov 2023 - now

  Member Service Representative

  -Provides the First Line of Defense against threat actors, social engineering, and vishing. Responsible for interfacing, detecting, and reporting any malicious intent or potential scheme to the appropriate level of response for the given situation.ides exceptional engagement, support and advocacy for our members and claimants when reporting a new claim or seeking information on existing claims. -Gathers data and pertinent information related to loss and completing a first notice of loss record via phone. -Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.-Advocates on the part of the member or claimant to continuously enhance the Claims experience through improvement ideas for our processes, escalating concerns and recognizing opportunities to improve the customer experience. Show less