Muhammed Ghobara

Experience

• 

  Dsquares

  Jul 2018 - Jun 2019

  Field Operations Executive

  • Apply system training to our partner’s operations team.• Provide operational support through regular visits to our partners.• Quality control process follows up by applying mystery visits/calls.• Troubleshooting technical issues based on the company's troubleshooting manual.

• 

  Smaat Co

  Oct 2019 - Jun 2020

  Operation and Data Analyst Specialist

  • Updating the system on regular basis.• Handling users complaint through Emails of web-chat.• Searching and collating database for sales team.• Creating reports using Excel and PowerPoint.

• 

  SMAAT Co.

  Jul 2020 - Aug 2022

  Project Coordinator and Analyst

  • Communicating with BD team to understand client's needs.• Collaborating with internal departments to facilitate client need fulfillment.• Collecting and analyzing data to learn more about consumer behavior.• Maintaining updated knowledge of company products and services.• Managing, coordinating, and executing all Influencer campaign plans that meet client criteria.• Execute and hit deadlines for clients and campaigns.• Working directly with Sales Executives to ensure client campaign satisfaction.• Hit ideal profit margins on all campaigns.• Resolving complaints and preventing additional issues by improving processes.• Acting as a client advocate with a focus on improving the buyer experience.• Providing progress reports to clients and upper management.• Teaching junior employees how to service the account. عرض أقل

• 

  Dentsu

  May 2021 - Feb 2022

  Media Operations Executive

  •Manages campaign timelines and delivers operational support in coordination with internal andexternal partners to ensure that appropriate materials are received and/or distributed correctlyand to meet or exceed client specifications and expectations of quality.• Engages and maintains relationships across Media Operations and key partners across all Mediabrands.• Partners with team members and leadership in implementing continuous improvement related toclient and campaign delivery to make the process more effective for clients and businesses.• Supports brand partners through execution of operational activities involved in campaign delivery– campaign setup, traffic and launch, and optimization.• Supports client and internal billing by approving client and intercompany invoices Reconcilesmedia delivered with the supplier and resolves mismatched supplier invoices and discrepancieswithin the designated timeframe.• Creates client performance reports by extracting and consolidating data into agreed reportingtemplates.• Provides additional operational support as needed• Teaching junior employees how to service the account. عرض أقل

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  Capiter

  Feb 2022 - Aug 2022

  Control Tower Analyst
• 

  Lavad

  Aug 2022 - now

  Operation Analyst Lead