Felipe Varela

Experience

• 

  Universidad de Santiago de Chile

  Aug 2009 - Dec 2009

  Ayudante

  Ayudante de Cátedra: Introducción a la Administración Pública.

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  AIESEC

  May 2010 - Jan 2012

  Directed and led the Corporate Relations area. Generated an annual strategic plan based upon Balanced Scorecard and its respective KPIs, in addition to deliverables, Gantt chart and functional interconnections for an appropriate implementation. Negotiated diverse strategic partnerships. Formulated job descriptions and managed a 9-people team in a competency-based management model. Concreted events and increased the brand positioning. Delivered a solid, aligned team. Raised over USD 12000 in the 2011 term, considering cash and in-kind donations. Show less

  • Director of Business Development

    Oct 2011 - Jan 2012

  • Vice President of Corporate Relations

    Sept 2010 - Dec 2011

  • University Manager

    May 2010 - Sept 2010
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  Fundación de Egresados USACH

  Jan 2012 - Dec 2012

  Recruitment Coordinator

  Responsible for recruiting and filtering the requested profiles (DB and social media), searching for candidates and interviewing them in order to present the best talent to the clients. Sold recruitment services to new clients, managed new accounts and solved previous troubles.

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  Vila Social

  Feb 2013 - Apr 2013

  Organizational Development Consultant

  Directed the organizational restructuring of the NGO "Vila Social" and developed the strategic planning. Vision, Objectives, Local Focus Areas, Deliverables, Measures of Success, structure and strategy were redefined. Also, developed the organization's business model by using the Canvas system, functional trainings and an advisory regarding talent management.

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  AIESEC

  Jan 2014 - Dec 2014

  Internal Education Manager

  Responsible for induction, individual learning plan and training cycles regarding both technical and soft skills. Implemented feedback tools and tracks impact at organizational level. Supported job descriptions formulation, recruitment, selection (Assessment Centers & Competency Based Interviews) and allocation processes.

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  On Spot Marketing

  Oct 2014 - Sept 2015

  Partner & Country Manager

  In charge of the company entrance into Chile and the implementation of the strategic plan developed for the market, after the previous market research regarding economies of Chile and other countries of the Southern Cone. Oversees commercial activities, as well as financial and talent management issues. Reports to headquarter in Lisbon on a weekly basis.

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  Centro de Desarrollo de Negocios Maipú

  Jul 2017 - Nov 2018

  Executive Assistant

  Assists and classifies new clients and entrepreneurs, focusing on delivering solutions to their requirements and managing the Center’s customer portfolio, under the University of Texas at San Antonio model for increasing small business economic impact. Additionally, advises clients in topics related to web design and marketing. Develops the organizational development plan and keeps track of its KPIs.

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  ICON Communication Centres

  Jul 2019 - Mar 2020

  Customer Care Representative

  Participates in 2 different projects. (1) Western Digital. In charge of contacting customers in order to check their satisfaction with the brand and refine the profile of every company according to their current and future needs. Markets covered: UK&I, Iberia, Netherlands and Scandinavia. (2) Assists clients with technical and payment issues for leading parking companies in UK and US, i.e., Paybyphone and ParkJockey. Delivers solutions both over the phone and via Zendesk.

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  ICON Communication Centres s.r.o.

  Feb 2020 - May 2022

  Responsible for posting ads to jobs portals, sourcing the requested profiles (DB and social media), revising and adapting job descriptions, searching for candidates and performing screening calls in order to present the best talent to the clients and projects. Leads the implementation of Topgrading as the new system of selection. Looks for candidates with a varied array of skillsets in order to cover diverse markets in Europe, South America and North America within industries such as Technology Support & Sales (B2C & B2B), Logistics, Tourism and Customer Support in general. Coordinates all necessary paperwork and formalities with both the HR department and the hiring managers for a successful onboarding process. Show less

  • Program Manager

    Jan 2022 - May 2022

  • Program Leader

    Mar 2021 - Dec 2021

  • Senior Customer Care Representative

    Feb 2020 - Mar 2021

  • Talent Acquisition Specialist

    Feb 2020 - Mar 2021
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  Adecco

  Jun 2022 - Jun 2023

  IT & Tech Recruiter
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  DHL IT Services

  Jul 2023 - now

  • Service Desk Team Lead - Nordics

    Jun 2024 - now

  • Service Desk Analyst

    Jul 2023 - Jun 2024