Vivek Kumar Sharma .

Experience

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  Bharat Bijlee Ltd

  May 1997 - Jun 2000

  Territory Sales Manager, Mumbai, India
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  General Electric

  Aug 2002 - Oct 2003

  Business Development Analyst
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  Dell International Services

  Dec 2003 - Nov 2007

  Operations Advisor Bangalore | Gurgaon, India

  • Worked in the capacity of Operations Advisor. I was responsible for setting up the first-everperformance measurement systems for Technical, Sales, and Customer Support processes inBangalore and New Delhi sites.December 2003- • Build and led a team that supported Performance Management Reporting and Tracking

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  Accenture

  Jan 2008 - Nov 2009

  General Manager – PMO | PM

  In this role, I orchestrated the transition of a Multi $M Business Process Offshoring (BPO) from the USA and Europe to India in the capacity of a Transition Lead executing all aspects of Transition Management including - Legal/contract management, procurement management, unit operation/design, people enablement, capacity planning, knowledge management, and operational excellence.Key accomplishments:• Established Pharma Co-vigilance (PV) unit in Chennai, Tamil Nadu, India, and for the USA region over eight months with 80 resources, followed by Europe in Phase two with 60 resources.• Monitored Service Delivery Operations team of eighty as Service Delivery Leader for a few months. Show less

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  Hewlett Packard Enterprise

  Aug 2010 - Mar 2017

  PMO | Business Strategy Office Manila, Philippines

  I led the PMO - Strategic Delivery Office to bring out Minimum Viable Product (MVP) for HPE Cloud Services over six years by solving business problems and by delivering the highest RoI while adapting to HP Enterprises' proprietary PMO- CtP approach. Every year I bought out an MVP which enhanced HPE's market standing, Revenue & ROI.I mastered and leveraged the Hewlett Packards Concept to Production (CtP) PMO approach over the five years in my role as the project leader to effectively Manage, Plan, Design, and Build and Deploy market-facing offerings and internal capabilities. End-to-end lifecycle management typically begins with an idea about an offering or capability and carries through its eventual retirement from the Organization’s Service Portfolio of service offerings. Key accomplishments:• Spearheaded $2 M to 12M Investment Program with 200+ resources in 2017 by engaging in application transformation to Cloud (AT2C) and coordinated development to facilitate the creation of differentiated cloud offerings in the market over the six-year period.• Carried out strategic planning to convert $12M into a $420M TCV pipeline across four strategic areas, forecasted revenue of $189M with EGM (Enterprise gross margin) of 35% to arrive at an ROI of 5.5 from 2010-2017. Show less

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  DXC Technology

  Apr 2017 - Dec 2019

  PMO | PM Manila, Philippines

  Here, I served as APJ Cloud Advisor and Consultant for client enablement to provide cloud-based solutions to crucial customer engagements around Asia, focusing on the Philippines as well as communicated with clients to identify and promptly resolve security, compliance, performance, scale, availability, and manageability for migrating existing systems issues and developed new systems through full range of next-generation technologies.Key accomplishments:• Achieved $110 M in Advisory Services across the Asia Pacific within FY 2019.• Provided IT infrastructure architecture guidance, spearheaded proof-of-concept projects, and conducted enterprise portfolio analysis.• Delivered customer support in IT transformation, assessed operational best practices, and orchestrated skills transfer workshops. Show less

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  Dell Technologies

  Mar 2022 - Oct 2022

  Global PMO for APJ, Kuala Lumpur, Malaysia

  In my role, I was responsible for APJ Global PMO for strategic planning for Asia Pacific, including India, ANZ, Japan, Malaysia, and Singapore, as well as formulating and executing a Multi-year (MY) Strategy/Annual Operating Plan for APJ countries, such as Malaysia, India, Singapore, Australia, and New Zealand.Key accomplishments:• Supported business growth in consumer/small business in 16 markets via market/customer/competitor analytics, best practices, annual/long-term planning, and business consultancy.• Managed global Transformation initiatives for a $2B Global CSB business Customer Centre of Excellence (CCOE) as Global Program Manager.• Coordinated with the leadership team for transitioning Customer/employee experience across a $2B business with 1200 employees as Global Program and Project leader.• Led transformation project and managed the transition of internal processes, tools, and systems to increase Customer Net Promoter Score (NPS) in Global Dell Contact Centers. Show less

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  Self-employed

  Nov 2022 - Jul 2023

  Author

  I self-authored and published my first Paperback and e-book – “Fortune 100 Best Kept Secrets an Insider's Account: An Approach to Organization Transformation” on all major Platforms – Amazon, Draft2Digital, Google Playbook, etc• The book was successfully launched in the Americas, Europe, and parts of Asia.• Authors Page: https://fortune-100transformationvsharma.shop/

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  OptiReach Strategies

  Jul 2023 - now

  Founder

  Founder OptiReach Solutions helping Organizations through its Consulting services by : 1. Setting the right strategies in place, securing the appropriate financing, and outperforming the competition2. Deploying a broadly informed global perspective by evaluating markets, analyze competitive forces, and establish corporate strategy3. Navigating the global financial system while capturing opportunities that add value to your organization4. Identifying opportunities for your company to capitalize on digital transformation and strategically implement artificial intelligence5. Providing powerful insights gained through introspection, assessments, professional coaching, and feedback Show less