Majed Anwar Habib

Experience

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  SAUDI AIRLINES

  Apr 2004 - Dec 2006

  Client Services Representative

  - Provide customer service in Arabic and English, including reservations, sales, and inquiries.- Handle VIP and Saudia Privilege Club member inquiries and requests.- Resolve customer complaints and issues in a timely and efficient manner.- Maintain a high level of customer satisfaction.

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  SGS - Saudi Ground Services

  Jan 2007 - Nov 2023

  - Evaluate the performance and skills of the temporary staff and participate in the selection and recruitment of the outstanding ones for permanent employment.- Manage the crew handling department that provides services to all Saudi and foreign airlines contracted with SGS, such as check-in, boarding, baggage handling, and catering.- Manage the supervisors and staff who are responsible for receiving all domestic and international flights and ensure the safety and security of the passengers and crew.- Cooperate directly with all government agencies at the airport, such as passports, police, intelligence and customs, and provide them with the necessary passenger lists and information, as well as handle the cases of passengers who are prohibited from entering the Kingdom of Saudi Arabia (INAD PASSENGERS).- Schedule the staff and supervisors of the department and distribute them among the different sections according to the operational needs and the flight schedule.- Attend meetings with representatives and managers of airlines contracted with SGS and discuss the quality of service, the feedback, and the areas of improvement. عرض أقل - Supervise and manage the passenger services staff and ensure they provide high-quality customer service to the passengers of different airlines.- Coordinate and communicate with the airline representatives, airport authorities, and other stakeholders to ensure smooth and efficient operations.- Handle and resolve any passenger complaints, issues, or special requests in a professional and courteous manner.- Serve Qatar Airways in Madinah after the resumption of its operations in Saudi Arabia, from receiving the airline delegation at the airport and preparing the meetings with the airport authorities, to operating the platforms and supervising the training of the staff working on the flight and serving the passengers.- Train 60 staff members to work on the HITIT system for Pakistan International Airlines.- Follow up and serve Pakistan International Airlines as the person in charge.- Prepare and submit reports on the passenger services performance, statistics, and feedback.- Implement and improve the passenger services policies, standards, and procedures of SGS and the airlines. عرض أقل

  • Crew Handling and Access Manager

    Jan 2023 - Nov 2023

  • Passenger Services Supervisor

    Jan 2017 - Dec 2022

  • Client Services

    Jan 2007 - Dec 2016
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  Mouwasat Hospital , Saudi Arabia

  May 2024 - now

  Administration Manager